Please beware when booking with these people. Booked our animal in for Christmas. Paid deposit but within 6weeks our beloved lab passed away from a acute illness. Contacted Acacia Grove and explained the situation and need to cancel booking.At first told we could get refund but then heard nothing. Owners never available to talk when you ring only young girl who says she will pass message on. Got an email after many phone calls offering credit for further boarding so we explained we no longer have a dog so of no use to us. Offered to pay reasonable administration fee but to date 2months later still no word.

I left my cats with Acacia Grove cattery and my cats came back fat and content. I booked my girls into a single bedroom but the staff said it was quite and up graded them to a double room, that was like about 3m x3m room- soooo happy. The last time I left my cats with the vet and I found out they had been couped up for 2 weeks in a small sick animal cage. Thank you Acacia Grove for caring for Tinker and Snowy.