Since new owner took over, literally gone to the dogs. Lost patience with our dog and things just go to hard for them...Massive lack of communication from staff back to customer. We were accused of not listening or understanding...Don't expect to be phoned if your dog injuries itself or suffers medical condition while on site...New owner spoke negatively of previously owner ...Owner fails to listen to customers and it seems to be their way or the highway (rudely)....If you care for your dog (as we all do) stay away from this overpriced and unprofessional facility...If I could score negatively, I would.

Great staff. Our dog has been going here for almost a year and loves every minute of it. Comes home every time exhausted. Trish is very lovely and the dogs just love her.