Took my puppy in for an emergency. Called them up first and got quoted for an consultation over the phone which was $145.00. We took him there, there took us into room filled in the usual paper forms, quick check up by the vet nurse I am assuming she was, did not introduce her role to us. Then got the vet in and he took our little man out back, we wernt allow to come in with him! Very odd never had an vet do that before to any of my pets. We heared him yelp out back, them giggeling and chatting. The vet came back told us what he done with out consulting us first of what he will be doing to him or giving him. eg : pain relief. We did not veiw any of the treament getting perfomed and then they tried to charge us more then we were origanlly got quoted. They also told us they mussled our little 4 months old puppy as if he is some brutal aggresive dog!!!! More then happy to pay for any fees for my pets but i want to vitness them how you do at other vets. They perfrom every thing infront of you and explain everything as they go. NOT LIKE IT WAS A SURGERY. THESE PEOPLE DONT CARE ABOUT YOUR PET. JUST CARE HOW MUCH MONEY THEY CAN GET OUT OFF YOU!

I took my dog Jezza to this clinic as he had a rash all over his stomach. The staff were brilliant with him, even when he tried nipping as he was upset. We both left feeling much better. I would take him back there immediately if he needed to go again. Great Job!

Nasty nasty people. Are only happy to help if they are profiting off your pets. Bought my kitten in which I'd only just got as she was very sick, she wasn't yet registered or micro-chipped as she was only 6 weeks old and had only just gotten her. The Vet considered that she wasn't mine and was a stray and whisked her away out of my arms stating that they were going to give her to the council/pound, never acknowledged that I was trying to save her and get her better and were very insensitive and biased to the situation. I never saw her again :( Don't trust these people with your pets - seems like they're just in it for the money!!!

I brought my dog in who was severely ill. Unfortunately, I had to let them put my dog down. They were very professional and very helpful during that very rough time. There is a third party facility they have available there to make payments to cover the medical expenses if you are not prepared financially. Despite my loss, I give them top marks.

Our GS was choking on a lamb cutlet and we rushed him to the clinic. Everyone there was so friendly and attended to both of us with such care and handled the whole thing so well. We walked out of there all well, thanks to the team at Animal Accident Emergency. To this day we are so very thankful for what they had done for our dog.