I am so grateful to have found Dr. Richter. I have been taking my cats to this clinic for over a year. From shots, to Dentistry, surgery, or assistance with behaviour issues the service is excellent!! My cats are treated with kindness and compassion. The clinic is very clean, and affordable. Estimates and treatments are clearly stated. The staff , and Dr. Richter are absolutely 5 stars.

Thank you to all the vets and staff at the Burnaby Vet Hospital! We've been clients for almost a year now and are very happy that we switched to your clinic. From nail trims to annual check ups to more serious visits for the oldest member of our four legged family we've always received the best service, great advise and all at reasonable prices. Have already recommended your clinic to friends and will continue to do so.

we are very happy with this veterinary practice. the vets have always taken time to truly figure out the issue with our dogs and offer not just a prescription but also advice leading to a better understanding on our part. we switched here long ago when our previous vet office referred us for a dental cleaning. after the thorough and informative pick up appt with Dr Mac (now retired), well, we never returned to the old vet. Dr Richter and colleagues have maintained this standard. not low prices, but fair enough, and worth it for the quality care, for us.

The staff here is amazing. They are friendly and respectful. Have taken more than one cat there, and even when I lost one of my cats due to heart failure, the staff was compassionate, caring, and very understanding. They use state of the art technology and have their own lab. My cats have seen multiple doctors there since when I lived there I was so busy working shift work, and all doctors were on the same page when providing treatment. It doesn't matter if the medical issue is simple or complex; this is the veterinary hospital that I recommend to everyone who wants top of the line service. I actually switched to this hospital after having a poor experience at a different one. Then I ended up moving to the US. I miss the people working here; they are all terrific. I hope I find a hospital just as good as this one.

I called the neighbourhood for price checks and for confirmation at each business I called that the vet would agree to let me implement my decision to have my cat euthanized without trying to gain personal details about my personal life in exchange for permission to kill a cat. Of the local veterinary businesses who confirmed this decision is mine and the personal details of my life are irrelevant to the vet administering a hired kill, Burnaby Vet Hospital offered the lowest price. So I called back to make an appointment and then reception tried to change the agreement to renegotiate for the cat's fate being the vet's decision. I explained I had already handled the logistics in the price check. The receptionist kept responding with "Will you let me explain to you..." followed by her verbose versions of the concept of veterinary discretion, without having the cognitive ability to make an appointment with a vet who agrees to get the work done. I let her know repeatedly I reject having logistics I have already handled for her explained to me by her as though we are in kindergarten. She asked me to waste my time taking the cat in to see the vet in order to let a randomly selected vet be whimsical across our lives, so I asked her why she thinks I was calling on the phone to make appropriate arrangements in advance, and she said she did not know.