really angry that after 15 years with two dogs spending thousands of dollars- i am treated like a stranger, talked down to and patronized when i needed an emergency refill for my 15 year old dog who suffers extreme pain. I was told i needed to wait 48 hours for all prescriptions. I said my dog is in pain, and we have run out of medication. Same monotone answer: we need 48 hours notice to refill prescription. I just need you to call the pharmacy please. my dog is in pain. same cold monotone answer. We need 48 hours to refill a prescription. Can you not just ask the doctor. same monotone answer. We need 48 hours to refill a prescription. wow. never again. no care no compassion. What happened? it used to be a good place. Caring and compassionate. But this level of cruelty is beyond anything.i have experienced. I phoned my pharmacy crying, asking them to help. They were very kind and understanding and gave an emergency refill. They were caring, compassionate and understanding of my very old dogs pain. NOT north burnaby pet hospital.- its basically too bad your dog is in pain. you need to wait two days. NEVER AGAIN

I really lucked out finding this vet. From the front staff to the veterinarian, they are warm and friendly. The thing I love most is that they EXPLAIN everything. They talk you through any shot, disorder, what could or could not happen. I have never found a vet so engaged in my dog's well-being. I'm excited every time I come here because I know my beloved dog is so well cared for.I would recommend this place to any and all animal owners!

Dr. Erwin is a very knowledgeable vet, she doesn't try to give your pet treatment they don't need or sell you unnecessary medications / vaccinations. Very down to earth, honest, and gave us several options / referrals when our dog needed knee surgery.

They killed my cat. I took my very sick cat here and he was doagnosed with end stages of kidney failure, I was told that he would have to be put down. Her exact words: "You can bring him in here for fluids, but that will only buy you a few days." She told me it was best to put him down and there was nothing that could be done for him. THANK DOG I DIDN'T LISTEN TO HER!!!! 2 days later I was at our real vet (Newton Animal Hospital) that told me to try fluids. He told me that cats can live for years with kidney failure and that I was given incorrect information from the idiot vet at North Burnaby. I went home that night and gave him his first dose of fluids - that was May 2011 and here we are a year later with a VERY active and VERY much alive cat. He gets 200mg of fluids every night (takes about 5 minutes) and he is running around chasing my dog and playing again. ***DO NOT go here. I was told that they could give him fluids with a cost of $50 and that would only "buy me a few days" - horrible. If you have a cat, go down the street to the cats only clinic at Holdom and Hastings, if you have a dog - go ANYWHERE else. If you can, drive to Newton Animal Hospital; honestly the best vet I have ever been to! They aren't in it for the money, it's for the good of the animals.

Very good business phone call establishing price information and veterinary discretion. I happen to be seeking a service this vet does not provide. I asked for reference to another vet who does provide the service I seek and was told, we do not know, but we know some do and some do not, so call around. I think best business practice includes having information about business competitors to be able to competently provide informed redirection for almost-customers; think of this as affiliation disambiguated from competition.