I've been with another veterinary clinic for the last 3 years and in all that time they had no idea who I was, this clinic is different. I find the doctors knowledgeable and straight forward, the staff is kind and supportive. I took my dog in for a visit because I thought there was something very serious wrong with him, and after he had been very sick. One of the ladies asked if I was ok with her taking him to the back where the doctor was for a quick look because the Dr. was pretty sure what it was. Sure enough it was exactly what the Dr. thought and they sent me on my way...no charge. I think that vet visits are generally $$$ but I have never gotten the feeling from these Drs. that that is why they are in this business. I would highly recommend this clinic.

Everyone is very polite and kind. However I am made to feel that I am being unreasonable when I request a same-day call back from any one of the vets regarding a potential emergency. My dog had torn off his pad, and I couldn't get into the vet, and the front staff repeated to me that "one of the doctors may or may not call you back." I was shocked. "May or may not?" Wow...this is a management issue and it is highly insulting. We brought our animals here for 2 years, knowing we were paying a bit more, but we expected great service. This last call-back issue was the last straw. We have moved on to a vet in New Westminster. Sad - because we like our animals to get used to a vet. Oh well.

I don't have a doubt that the vets from South Burnaby Hospital can take care of my pet, but they overcharge like crazy and every little thing costs money... In my case, when I called and scheduled vaccinations for my dog, warning that I don't need anything else... they still put $80 consultation fee (which never happened and I never wanted it) in my account and other minor things, which I never asked... They do it without asking your permission and then it's kinda late to fix, because it's done... I really don't like this attitude... I want fair service.. I am self employed myself and I never treat my clients this way, as I prefer to have less profit, but at least my conscience is clean and I know that I always consider my client s needs.

SB Vet clinic was our vet for 8 years--as a result of moving we have had to change vets--we can only hope that our dog receives that same treatment at the new vet as he did with SB. During his visits--some of a very serious nature--he was always treated with the best of care and it was obvious that the staff cared about the animals in their care.

I have just recently switched veterinarians due to relocating and I have to say I love this place! My cat loved the vet too which was amazing because she normally gets very stressed when I bring her in. They staff are really informative and the vet we saw was gentle and thorough, answering all of my questions. I saw that some previous reviewers had a problem with the prices but the exam fee was actually much cheaper than my old vet so I have no complaints! They quoted me really well for everything and explained everything to me in detail before doing it. I will recommend this place to my friends for sure, its really clean and bright too which impressed me :)