My dog was bleeding quite badly from a dog fight. They only had two doctors in when I called (3 pm on a Monday), and they weren't able to see my dog for an hour and a half. I understand at this time of year people are on holidays but I wasn't impressed with the lack of urgency with my situation so I went to a different vet where my dog was made first priority.

I find the staff very friendly and very helpful. The staff treats my 2 dogs very well and most of all, they are genuinely interested in caring for them.

I was very disappointed with my experience with the front counter staff at this clinic, I complained but was ignored until several weeks later when the vet called me up to make amends for my wasted money. My subsequent visit was very pleasant, the vet was knowledgeable and the girls at the front were friendly. I still think the prices are a little high but that goes for most vets I guess, now that I know they do care about customer satisfaction I will continue bringing my dog there and would recommend it to other people in the area.

It is now time to amend my below comment. Everything I felt below was correct, and excuse me for taking so long to make this right. Dr. Orser made the effort to contact me and turn my bad experience into a very good experience. He provided me with ear drops at no charge and really listened to my concerns, and addressed them, so thank you....that is what customer service and ultimate care for my pet that I expect. I now see Dr. Salloum and she is absolutely, without question FANTASTIC! She has done for my dog what no other vet has done, and her compassion and advice and treatment for her issues has been resolved......I will continue to go to Alouette, and highly recommend them. If you experience issues discuss it with Dr. Orser, and I am confident that he will make every effort to make it right! Again, thank you! My dog just had a $718 surgery last week and they didn't give enough meds, so on her check up today they want another $56.00 for ear drops - ARE YOU KIDDING ME!!!! I should have been provided with enough meds for the recovery period!!!! I feel they were at least partially to blame for her situation, but that's just too long of a story. I would rather pay extra to take her somewhere else than to pay those bandits more!!!! I have been going to this vet for approximately 7 years, and often thought to change, but they were convenient, shame on me.....you rarely see the same vet, they have one arrogant vet (won't go there either), but the front end staff are absolutely fabulous which they are the reason I didn't switch a long time ago

I have been taking all my pets here for 7 years. They have looked after my cats, dog and small critters with exceptional care and quality. While slightly moderate in price the value from the care and the atmosphere is well worth it. Lots of knowledgable and talented people on staff. Never any doubt to qualifications of staff. No cause for any concerns. I highly recommend them. Eve. Though I now live in Surrey I will still make the trip for my pets.