Took our hamster here one day when we noticed our hamster was rather lethargic and breathing slowly - long story short we were given medicine and paid a ton of money, including a large fee for less than 10 minutes of the doctor looking at our hamster which on top of the medicine price we were quite upset with but they didn't care. We paid, but unfortunately it was all for nothing because our hamster ended up dying the next day and we couldn't even give back the medicine we didn't use and get a refund.

Took my rat here. She had a very nasty abscess which had become very infected. The vet operated and the rat has fully recovered. They followed up a couple of days after the operation to make sure things were OK. I feel that they really care about their clients and I have nothing but good things to say about the care provided.