Pros: The people truly care about the animals and go above and beyond what needs to be done to make them comfortable. Friendly and Knowledgeable staff. Doctors and staff made me feel comfortable through the process with clear explanations. Cons: Communication Price

My girl, Baby, spent about 7 nights at Canada West, not including her return for surgery. She suffered a horrible accident after a game of fetch (never use sticks....). The night we left Baby at Canada West, I was convinced I had lost my best friend--we had left her and she honestly appeared lifeless. When she made it through the night I was so relieved I never questioned anything, including the bill. I visited her everyday and saw her slowly get better (which even the staff were amazed to see given her initial condition). The staff were amazing and I cannot express enough thanks to them. Not only were they able to give me my Baby back, but they were simply wonderful when I was there--constantly checking in with me, letting me sleep next to Baby in the cage and genuinely reassuring me that I did nothing wrong (which to this day I have a hard time believing). You can imagine that my vet bill was quite large having spent at least 7 nights in ICU but I could never put a price on my best friend's health. Staff told me they even checked up on her on their off-days. No where will you find staff that love animals as much as they do there. My parents have since had their dogs at Canada West and were blown away by the kindness and love the staff at Canada West have for animals. I would highly recommend Canada West and while I pray I never have to go back (for obvious reasons) I know that if I do, it is the best decision by my animals.

I would like to thank Dr. Francis for his dedication and his wonderful job. Charcoal, my cat had a femoral head fracture in September 2012. Dr Francis put a few pins and fixed the femoral head to the rest of the femur. This avoided future limping and gave Charcoal the chance to have a normal life. Now, Charcoal is a happy cat, hunting for small birds and mice, jumping from the floor on the top of my stackable washer and dryer (7 feet). There is no limping, nobody could guess that he had a surgery in the past. Thank you again, Dr. Francis and your team for your wonderful job.

We have read the different comments that people have put on this website regarding Canada West Vet and don't understand how anyone can complain about the people at this facility. We recently sent our dog to them by air in a very bad condition including have seizures, between Dr Nick Sharp and Dr Aude Castel they saved his life, we think these people are absolutely superb in the way they tested, treated and cared for our dog. They treated our dog exactly like any human would be treated in any good hospital and kept in touch with us many times daily to give us updates on his condition and although at several times were close to losing the fight to save him they never stopped trying to the point where our dog has pulled through and will soon be coming home. Yes, it may have got expensive but these people certainly earned their money and as our dog is like a child to us it was well worth every penny, what would you do if your child was sick would you complain about the money spent, I don't think so! If you really love your pet you will pay for experts and these people are certainly experts and we cannot thank them enough. We would not hesitate to recommend that anyone take their sick pets to Canada West Veterinary Specialists. We were never concerned for one moment that these people were not doing everything possible to save our dog. We send all our very grateful thanks to everyone at Canada West.

Pros: - Very nice facility - Extremely knowledgeable specialists - Staff that truly cares about your animal's well-being Cons: - Extremely expensive - Poor communication The biggest con for me is the poor communication. On several occasions I asked for a follow-up on my requests and did not receive one. I was told the wrong time in my appointment reminder and ended up showing 30 mins too early (which sucked because they were 30 mins late for my appointment). They neglected to tell me an appropriate pick up time and when I went there after work they said he'd need a few more hours to recover from the sedation. For me, communication is very important because I'm very busy and can't spend an hour waiting for an appointment.