VERY BAD EXPERIENCE! Your animal is an important family member so make a good choice on who is their veterinarian. I was new to Collingwood and chose to go to this vet because it was the closest to my house. What a mistake I made! When I went into the clinic the staff was quite cold and as I recall my puppy was licking my face and the front desk lady was disgusted. She said you know that is really gross and that your dog licks its own butt right. I thought that people working in the office would love animals? Anyways, my puppy was very itchy and was scratching her hair off of her legs. I knew it wasn't fleas because she hadn't been outside and she was my only animal . The vet still insisted on treating her for fleas (which is not cheap may I add). After giving her that and de worming her with two different types of treatments, changing her food to what they sell, adding oatmeal puppy wash that they sell, then another type of bath treatment called cortisoothe which they sell and then on top of that fish oil. The bill just went higher and higher. In the end I decided to go with a skin scraping just to make sure nothing was wrong. I asked them to give me a firm quote on how much it would cost for the scraping in writing so they did. I had to work the day of her appointment so I had to get my bf to take her in. When I got home there was a bill sitting there with double the amount of what we agreed on. I went in and felt like I was getting blindly robbed.They would not budge on the bill and said that if I don't pay it they will take me to court. Another unprofessional thing that happened while I took my puppy there was when she was getting her first shots. My puppy is a very small Chihuahua, she weighed 1 pound when she went in for the shot. You would think they would use the smallest needle they have but NO she used a normal sized dog needle. It took her four tries to fully get the needle in and when she was done my puppy was bleeding everywhere. My puppy is now scared for life and is so scared to go to other vets. in conclusion if you love your dog DO NOT TAKE THEM TO THIS CLINIC! RUN the other way!