The vets here are very unprofessional. They led me to believe that Lepto vaccine is something that my dog should be given yearly.My dog had a terrible reaction to it - listless and in extreme pain 1.5H after the shot. I did my own research on it and found that many publications said that it should only be given to animals who are outdoors in watery areas OFTEN. We rarely go into the woods and my dog hates getting wet - won't go for a walk if its drizzly, walks around sprinkler spray, struggles in a bath. The lepto vaccine is known to have THE HIGHEST rate of bad reactions which can include DEATH. It is also KNOWN to protect animals for MAYBE a year, 2 WEEKS or NOT AT ALL. I confronted them about these facts and the female vet said that its important to have because lepto can be transmitted to humans too. I did my research - it is SO UNLIKELY for that to happen. I would have to be peed on a regular basis by my dog IF he had it which is also UNLIKELY. I wish they had told me the risks and benefits of the vaccine and told me that it was NOT A CORE VACCINE before treatment. I would not have paid them SO much money for something that was more likely to hurt my dog than help him. More recently I had to take my dog to emergency because it was a Sunday and he had diarrhea with a little blood in it and was in pain. The emergency clinic has a list of local vets who will give a complimentary check up 48H after an emergency visit - Mountain was on it. I called them regarding it (since they have his medical history and are the closest) and was told that since he hasn't been seen in a year - he will not look at my dog because he hasn't been given any money during that year and doesn't want to honor the complimentary visit. He then went on to complain how he stays past his NOON hour end time to talk to clients (I am talking to him around 10am) and he doesn't like talking to them because there is no money involved for him. Then he complained that he doesn't know why vets are not as respected as lawyers and should bill like them. I have no sympathy for him - if he doesn't want to talk or stay later he does have the CHOICE not to do so or to figure out a way to charge for it - and not inappropriately complain to me about his "problems" in a bitter, poor me, "how dare you ask me about something complimentary my clinic is involved in which I don't like". My dog has something going on with him right now that needs more tests and diagnostics - I will be taking him somewhere with much better professionalism and hopefully practise - This guy doesn't deserve my hard earned money.

My Cat had to get neutered here a few years ago and they advertised 24 hours care which is a lie. When I picked up my cat she had cuts and bruises along her face, was disheveled and scared! Looks like she may have been terrified and marks were from the cage (trying to escape as cuts and bruises were right by both sides of nose and eye). This excuse of an 'animal hospital' had NO explanations for me even though he was supposedly in their hands all night. I am beyond upset that I put my cat through this by trusting he was in good care at the Mountain Animal Hospital - but they only ever showed concern before they got their $ - disgusting establishment

This place is horrible.