Overall the hospital was clean, inviting and comfortable! Was recommended here by a friend and was not disappointed! Dr. Patel was amazing and thorough in his examinations, he went above and beyond to inform me on anything I needed to know and made sure my dog (who gets skittish around men) was comfortable and calm. Will recommend this clinic to anyone to know who owns a pet!

I moved to from Toronto to London a year and a half ago and my family has extended to include Jack, Eli, Angle and Lucy. Lucy was the last cat to come into our family and after a few days I knew something was not right with her. I came home one night and Angle had a very bad eye infection. I drive by Pond Mills animal hospital everyday and called them in tears right away. They told me to come right over. The minute Dr Patel had her in the exam room I knew everything was going to be ok and this was the vet for me. Dr Patel treated Angle like she was one of his own. He took time to make sure all my questions were answered. After all was said and done Jack, Angle and Lucy got sick and Dr Patel made sure they were all taken care of. Also to my shock and amazement I got a call a few days later to see how they were doing. Eli had also had issues with his eyes since I got him. I took him three time to another vet in London and they could never really tell me what was wrong with him. I was sure Dr Patel would know right away so I took Eli to see him. Within days of the meds Eli was looking 100% better. I can not say enough about Dr Patel also including his lovely wife who is always there to greet you with a smile at the door. I find myself sometimes dropping in just to say hi as they have made me feel like family. Thank you so much for all the love and support you have shown my cats and me. Love Jack, Eli, Angle, Lucy and Me:)

I am the proud owner of my little fur baby Bella. One day Bella had a skin infection I was so scared. I called my vet to have been seen my vet told me they were closing and told me they couldn't help me till tomorrow. As a last resort I searched for other vets when I came across Pond Mills Animal Hospital I called and explained my situation. Dr Patel was also about to close but they told me to come in anyways. Dr. Patel came in to see Bella. In the first 5 min I knew that Dr Patel was going to be Bella's doctor from now on. The outpour of love from Dr Patel is incredible , It doesn't just come from Dr Patel it comes from Laurie the assistant and Mrs. Patel. The time they took to make sure Bella was ok was amazing. They truly cared. They didn't rush me and answered all my questions. The next day I requested to transfer all my records to Pond Mills Animal Hospital. The same day something AMAZING happened. I got a call not from reception but from Dr Patel asking me how Bella was I was in tears that the Vet cared that much. In the following weeks I rescued a Dog Zeus again Dr Patel went ABOVE and BEYOND. I will never go to another vet again. There is not enough positive things I can say about Dr Patel and his staff members. If you are looking for a vet who cares... really truly cares this is the vet for you. I tell as many people as I can about Dr Patel and I feel thats still not enough. Thank You Dr Patel and Staff for all you have done for Bella and Zeus it means the world to my family and I. xoxox