At the Don Valley Animal Hospital we had the very Worst Customer experience of our lives !!! don't go there ! Oct 2014. we had decided to try them because they were a little less expensive than our previous vet and took our 12 year old dog there to be physically checked out specifically to see if he could handle being given anesthetic(to have tooth removal). we also had our previous vet fax them his medical history.after a few weeks of expensive tests they said all was fine and booked our surgery.i took the day off work , we bought the expensive pre-operation antibiotics etc...and it turned out on the operating table just before being given the anesthetic they 'discover' a slight heart murmur.this they say could be fatal for our dog and that we should now take a $300 X-ray and also maybe a $480 ultra-sound. the infuriating part comes next when we learn that this potentially fatal heart murmur had been recorded by our previous vet and was included in the fax we had sent.THEY DIDN'T READ THE PREVIOUS MEDICAL RECORDS until after we had given them lots of $ for tests/took work off/more $ for drugs/more$ for a surgery day 'pre-check'(where they luckily noticed the heart murmur) we did end up taking an X-ray that showed our dog to have a very enlarged heart and signs of other complications (meaning the operation likely would have killed him) i had made it very clear to the receptionist when picking our dog up (as i paid yet another expensive bill) that i thought it negligent that we were booked for a surgery that should have never taken place and had paid all this money, put dog under extra stress, lost a days work...she agreed and gave me the managers email to let her know what happened and see if i could be re-imbursed etc... i emailed the manager about our experience and received NO RESPONSE- ZERO !? i also emailed the owner about it - NO RESPONSE!? i emailed the doctor(s) -NO RESPONSE !? completely bizarre -not a single acknowledgement or anything remotely close to an apology for the inconvenience . We will NEVER GO BACK and recommend that you find somewhere else to take your pet.

Don Valley Animal Hospital (DVAH) has been taking care of my "baby" pug/jack russell Pero for the last 7 years. Our family relies on DVAH for annual check-ups, daily-boarding, and "spa-day". The staff is caring and kind, and always takes care of Pero so we don't have to worry when we're at work or away. They are definitely part of Pero's and our family....Thanks! DVAH.

We've been bringing our cat Winslow to Don Valley since moving into the neighbourhood about six years ago. Mostly just checkups and shots annually. This year we were advised to get his teeth cleaned for the first time and we had to leave him there for the day. We've always been impressed by the friendliness of the staff and personal attention Winslow was given and this procedure was no different. When we came to pick him up we had a thorough debrief of what had transpired by the vet and the follow up care he required including antibiotic pills for 10 days as a preventative measure. Winslow still hates getting in the car and going to the vet but we're sure he'll get excellent care.

I have had the good fortune to have support of the staff at Don Valley Animal Hospital for 25 years. They are a very caring, enthusiastic, efficient and friendly group of individuals. I highly recommend this clinic.