I have been to this place two times. I do not have any complaints about the first time I went there, but I do not have anything good to say about it either. For the second time, however, let's just say it was the last. My dog had a serious ligament injury while playing fetch. His rear leg came out of the socket and it was pointing straight out from the knee down on a 90 degree angle. The poor dog was in tons of pain but the vet refused to see him because their computers were down and he would not know how to charge us or even what to prescribe. Seriously? At that moment we would have made a retainer payment of any amount to have our dog looked at. Just do the job, write it down with pen and paper, here's my credit card and let's figure out the total amount tomorrow. It made us feel like all they cared about was the money, not the dog's health. "He is stable. You can take him to see his regular vet tomorrow. It's not an emergency", he said. About not knowing what to prescribe without a computer: Seriously? So you don't have an encyclopedia or reference catalog? Can't you do the diagnostics without a computer? So we had to hop back on the car and drive and go try to find another 24-hr clinic with our little friend in pain in the back seat. I am never taking my dogs there again.

Find another clinic for emergency care. Had our beloved dog euthanized here a few months ago...He was in the clinic for 1 day. Although these situations are never easy, the clinic should do their best to ensure clients don't view them as simply a money hungry business. When we think back to the experience, it makes us sadder every time we think about how we were treated, while in such a vulnerable state. The staff were rude, exasperated, and the vet always seemed to be in a rush, didn't want to answer questions, and did not explain to us that the animal will pass within seconds of the injection, but promised us "time" with the animal. What we didn't understand was that he meant "time" after our dog was already dead. Who would want that? On top of all that, while we mourned for the loss of our pet in the private room for about 20 minutes, we were interrupted TWICE by a receptionist, asking what color we wanted his urn to be. We had to tell her quite abruptly that we weren't in the right state of mind to make such trivial decisions. I'm guessing they make commission on those urns and her shift was ending and she didn't want to get shafted...I know they deal with deaths of animals everyday. But the rest of us, who aren't desensitized and are dealing with a loved one passing, we needed to be treated with more respect and empathy by the people working at VEC.

AVOID THIS EMERGENCY CLINIC at Sheppard & Bayview in North York! I've been to few emergency clinics in GTA. This clinic is NOT organized and way OVERPRICED! One of the DVM there SLAWOSZ DEBSKI is cold and unprofessional. He didn't take a look of our pet when we transferred him there from our regular vet. He didn't read my pet's history and told us he knew nothing about our pet. When we picked up our pet in the morning, he was making coffee and had no interest to talk to us about our pet. VERY VERY unprofessional and show no care to animals!

Let's just say, if you can avoid this emergency clinic, please avoid at all cost. We took our cat in because it was a Sunday night and our veterinarian office was closed, and he seemed to be in a lot of pain. A quick examination was done, and the veterinarian onsite decided X-ray was necessary. Upon reviewing the X-ray, it was determined that one of his hind legs was broken, and the other dislocated. The veterinarian suggested to keep the cat overnight at the clinic, and booking a specialist (orthopedist) via my own veterinarian first thing in the morning. The cat was given IV fluid and a blood test was performed. The next morning, I picked up the cat before 8AM. He still had the IV fluid port attached, and was given no additional pain medications. No instructions were given on how the cat would need to eat, drink or urinate. We ended up booking the specialist appointment in 2 days, so I called back to ask about the removal of the IV fluid port, and also for additional pain medication because he was clearly in a lot of pain again. The receptionist agreed to remove the IV fluid port. However, the shocking part was, the receptionist simply insisted that another examination has to be done in order to prescribe additional pain medications, as there was another veterinarian onsite who has not seen the cat. I insisted that I have all of his medical history, and all he needs is a bit more pain medication - which should have been prescribed in the first place, as it is unlikely to get a specialist appointment immediately. Even with the cat present with full medical history, we were turned down and now he has to be in pain all night because of that. It is simply disgusting that even with an $1,000 vet bill (examination, X-ray, blood test and boarding), the clinic refused to prescribe the additional pain medication just so they can charge another $160 for the examination. Would never come back to this place again.

I used this emergency when my dog was brutally attacked by another dog. While my dog had to wait while I drove home to get a VISA card (they needed the card, not just the number) they did give him a pain shot while he waited. The vet was AMAZING. He treated my dog so gently and ensured a throughout report so that I could report the attack to animal services. My dog received 28 stitches in the abdomen and leg. They did an excellent job and my dog made a full recovery with no infection. They were great about my phone calls all night to check in on him. I paid just over $1000, but I expected a high fee due to be being put under for surgery and the overnight observation, as well as the stitches and drainage tube. In fact, I believe that the price was very fair. My only complaint is that their emergency closed at 8am, and I had to transport my dog to my own vet for further observation and it was the most heartbreaking car ride of my life. Its not their fault as those are their hours, however, my dog was fresh out of surgery, terrified and in agony and the ride took us 40 minutes. I felt they should have administered more pain meds for the trip but overall, I trust their judgement. I would recommend them to anyone seeking afterhours emergency care