Not a nice place to bring you pet. Went in the middle of the night because my Guinea pig was having trouble breathing. Was not allowed to go in with my Guinea pig during exam. Receptionist was very rude when I asked why I wasn't allowed going in. Was told that the vet would examine my Guinea pig and any questions they had would be asked only after the exam was done; which doesn't make sense to me. Only information they had was given over the phone to the receptionist when I called before going in. I did not talk to the vet over the phone. Once the exam was over they reluctantly let me see my pig for a few minutes. He was getting oxygen. We went into an exam room to discuss what was going on. Was told they weren't sure and would need to do x-rays and a blood test(s?) to know for sure. It was a Sunday of a long weekend and the exotic vet was only going to be in on a Tuesday. It was strongly suggested that I leave my pig there until the Tuesday and have everything done which would have cost over 1000,00 and it was implied that if I didn't my pig wouldn't make it through the night. After much discussion my pig was given some antibiotics and we decided to take him home. We were told as we left if he made it through the night to come back to get more antibiotics and to call before and they would have it ready. It was not ready after having at least 45 mins. they weren't even aware it was supposed to be prepared for me. Miscommunication from a receptionist perhaps? Was made to feel stupid when I asked a question about meds. To sum it up: Staff was rude Given the situation it felt like a money grab. Was never given a possible cause of his condition, found out from another source what could have been wrong. Luckily, my piggie is fine, but I would not recommend this place to anyone. I have had many pets over the years and have never been treated with such disrespect. If you do I wish you better staff than I had.

My rabbit was very ill and the team from the exotics department did a great job at diagnosing and treating her. It wasn't cheap... but they're very thorough, knowledgeable, approachable, up front with the costs involved and most of all, they love animals. They always called or e-mailed for follow ups and offer cheaper alternatives when I was tight on money. I would definitely recommend Dr. Macolini and Dre. Hébert and their team.

I love this clinic, My parrot and I are treated with care and affection. Prompt service; I call and I get an appointment very quickly. If my parrot was sick, this would be very reassuring. My Veterinarian is informative and helpful. I appreciate their advice, I feel that my parrot is in good hands at this Clinic. And the store has a lot to offer for my parrot. Thank you.

Never had any issues with clinic.. very respectful towards animals and owners. Even when i had to put my ferret down they sent me a card in the mail with there condolences.... Very professional. Thank you

The vets are amazing but wow the receptionists are just terrible. Worst customer service I've ever gotten in a long time. She charged me 250$ extra on my bill. And trust me the bill was already very high. Thank god the technician came to the rescue and told the receptionist that she's not supposed to charged us that extra.