I brought my normally-healthy 5-year-old cat in with stomach pain and vomiting. THE GOOD: I've been visiting this vet since I got my cat and, while she has never been an especially soft touch (loud, un-soothing tone of voice and brisk manner), I trusted her diagnostic ability. As usual, I think the vet identified the problem. The rates were expensive, of course, but not more than I really expected to pay. THE BAD: My cat came back to me injured (a rear claw had been ripped out) and soaked in her own urine. Their explanation was that it's MY CAT'S fault. She's "mean" and refused handling. Actually, she's a very sweet cat, but very nervous. I thought that, as veterinary practitioners, they might have learned to spot the difference between a mean cat and a terrified one, and that they'd be able to handle both kinds regardless, without injuring them. Overall, I'm very disappointed, and intend to seek other veterinary care in future. While past visits have been fair (maybe 2/3) I do not trust them anymore with my cat's safety.

I too had pleasant previous experiences in the past and have even in the past had no problems with having my cat shaved there. However, this year, my cat came back INJURED with a cut on his butt and got charged for a job that wasn't accomplished. I too got the excuse that my cat was not well behaved and that's why they couldn't complete the shave. I don't understand why they didn't let me in the room with him this time around, all previous years, he sat there quietly while I petted him. Definitely never going back.