I have a Savannah named Sophie.I have been taking her to Banfield in Dothan for about 2 1/2 to 3 years now. I haven't had a problem with them until now. I dropped her off on Tuesday morning for her 6 month check up. When i dropped her off there was nothing wrong with her. She was happy, healthy and very active as usual. When I picked her up she didn't make a sound. She didn't make a sound the whole way home, which is about 45 minutes, which was very unusual. She always cry's all the way to and from the vets. I got her home, took her out of the kennel and then I knew that something was really wrong. She had been sedated. She would try to walk or shake her head and she would fall over. I called Banfield and they swore that they did not give her anything.That they didn't sedate her. THEY LIED!! It took 2 days for the sedation to wear off. Two days until she could walk without falling over. Two day before she could even meow. On top of that they mutilated her nails. She has a pulled muscle in her neck. And she is still horse from them hurting her throat from them grabbing the back of her neck too tight. It has been almost a week since she had a check up there and she has not fully recovered the visit. They physically and mentally abused my cat and I see it in her eyes every day. She is like one of my children. I trusted Banfield. I never thought they could mistreat an animal the way they did my Sophie. I would not recommend Banfield to anyone now. I don't think my Sophie will ever be the same again.

This has got to be the worst hospital I have ever taken my cat too. They diagnosed him with a partial bowel obstruction last night. The vet was extremely rude and didn't seem to care about my cat's overall well being, and in the end, she wouldn't answer our questions on how to care for him when we took him home or what to expect. She didn't even stay in the room half the time and kept leaving and told us "to take him to your vet tomorrow for further work up.". Even after the horrible service, their prices are even more exorbitant then they already are. 300 dollar for an x ray fluids and visit when my own vet is a third; however, they were the only ones open. PLEASE IF YOU CARE ABOUT YOUR ANIMAL DO NOT BRING THEM HERE. THEY DONT CARE ABOUT YOUR ANIMAL JUST THE MONEY LINING THEIR POCKETS!

Dr. Long is very sweet, the nurses that help your pet when you first come into the exam rooms are generally very helpful and sweet. I would not recommend having your pets nails clipped through the vet. I was reprimanded about how I need to fix my dog and work with her about her tolerance...I have never heard my dog yelp so loudly...it was like bloody murder. I take her elsewhere for this service now and she is happy as a clam. Maybe THEY should think about what they are doing before coming down on their customer. Also, if you ever talk with Bradley...good luck getting anything done right. Although he is a sweet kid he screws EVERYTHING up. Appointments get cancelled. Appointments change without your knowledge. I got called to confirm an appointment that I made with him (this has happened on multiple occasions) and when I am called later to confirm it is for a totally different day, time slot, or drop off/stay in. It is getting ridiculous. I cringe when I hear his voice on the phone because I know it will only create more work later. I end up having to call the next day to make sure it was done right if Bradley was the one handling my case. It is incredibly frustrating. My dog was spayed at the clinic and it was just fine. She licked her wound open and they were most accomodating to get her in to reevaluate the wound and help my husband since I was out of town. I wish Tammy was working the desk still. She was fantastic.

Awful, awful, awful. Took our puppy for shots and the doctor shot through his skin twice, and didn't correctly administer the shots. They tried clipping his nails and made him bleed. They are routinely over an hour late on all appointments. Tho place is horrible and should be shut down.