If you're seeking professional, caring, and compassionate care for your animals, I highly recommend this place. Not only are they affordable, they really care for your pets. Late last year when our beloved Great Pyrenees, Dolly, was gravely ill (she was 12 years old) and needed to be put to sleep, they came to our home and gently performed the service for us. They were the only clinic I could find that would come to our home and do this, and believe me, I called everywhere else and no one else would come to our house. The problem was that Dolly was very heavy and couldn't move, and I didn't want to hurt her by having her lifted and transported to a clinic. Dr. Trammell and her assistant, Kat, were so gentle with her, and we can never thank them enough for their kindness and professionalism.

I hate to be what seems to be the one dissenting voice among all the rabid praise for Mercy Animal Hospital, but like most veterinarians in this money hungry country, the almighty dollar is more important to them than saving your pooch. I tried to explain to the staff that I was on a fixed income, but they just got a glazed look in their eyes and ignored what I said as they charged me $297 to neuter my older dog. They wouldn't even discuss my setting up a payment option - and this was right before Christmas. I guess I could have waited to neuter my dog, but an irresponsible neighbor was letting their little dog - which they'd had for years - run around in heat while all the neighborhood male dogs followed her 24/7. My dog never slept, never ate, and rarely could I catch him and make him come inside, so I was afraid he was going to get sick if I didn't have him neutered. Then they lost his leash and collar that had a GPS device on it and accused me of losing it myself, but I know that he was wearing it when the vet tech took him back. Then when I got him back, he developed a bad cough which quickly spread to my other two dogs. They told me I couldn't make partial payment on medications, either, so needless to say, I didn't not have a merry Christmas. But Mercy Animal Hospital did. Oh, yeah, also they tried to charge me $70 at first for his meds and I raised hell about it; come to find out, somebody had "entered the wrong amount" and it wound up being about half that much. Don't know if the person who entered the wrong amount was trying to make a little extra money or not, but I really don't care. I don't trust these people. I think it's abhorrent the way veterinarians and medical doctors gouge their patients. I've done research and vets and medical doctors in Europe make about half as much as they do over here. That's not to say that they're poverty stricken; they live a very comfortable life, but they're just not able to splurge and buy their kid a Beemer for his 16th birthday like they are over here; they just have to settle for a Fiat.

The way Mercy Animal Hospital treated and dismissed Dr. Fuqua is sickening. 20 years ago, Dr. Fuqua gave my brother and myself our first dog. She was a stray but he knew she would be a great fit for a young family, majority of my childhood memories are due to him (she sadly passed when I was 15). Although, my family moved throughout the south we always stayed in touch. When I moved back to Birmingham for Law School, I knew there was only one person I trusted with my 15-year-old Maltese, Dr. Fuqua. It’s sad that he mentored and gave his time to employees (some worked for him since they were teenagers including at least one vet) who turned their back on him. I refuse to support a business that lacks integrity. Even receiving my dogs records to transfer to a new vet (obviously Dr. Fuqua) was a challenge. Also, getting the front desk to complete basic tasks can turn into a never-ending struggle. My dog is on multiple medications, on more than one occasion, I have had to call them multiple times for them to simply phone in the refill prescriptions, which Mercy Animal Hospital prescribed to my dog, to Wal Greens. For example, I had to call four days in a row (twice a day) to get my dogs seizure medicine; I finally had to leave a stern voice mail for anyone to take me seriously. I found it very upsetting that they took so long to make a phone call to get my dog a medicine that prevents him from having seizures, something that could killed him. I am sure some great vets work there but I personally refuse to continue to give money to a business who lacks customer service, integrity, and who completely turned their back on the man who mentored them and built the business that they have today.

I adopted my first dog 6 months ago. The humane society recommended a list of local vets and Mercy was one of them. As a first time pet owner, I have been very pleased with my experience. I took my dog for a free checkup about 2 days or so after I adopted him. I can't remember the doctor's name (Dr. Brandon?), but he was very helpful with any questions that I had. A couple weeks later, my dog developed a bad cough, and I was very nervous. I called the vet and I was able to get him in very quickly. Luckily, it wasn't anything serious. The staff was very helpful and concerned. I really like this place and will return.

On March 18, 2014 I took my 7 week old Doberman puppy to THIS vet for a hip injury she got from another dog. The hip had a fracture and was told she would need a simple surgery where she would be LIGHTLY sedated, The surgery was suppose to take place at 10 am on Wednesday March 19. I attempted to make my first phone call around 11 the vet tech she was doing great and I was pleased, I made another phone call around 1pm to check on her and was still told she was doing great and was up eating, I made one last phone call around 315 to see when I could take her home I was told it would have to be the following day but she was doing great.....10 minutes later I received a phone call from the vet letting me know that she had passed away in recovery... The vet began to tell me he isn't sure what happened she was doing great after surgery, so good that the vet and the tech went to the break room to brag on how good they did (his words). He came back to check on her and she was dead. It was a 30 minute surgery they were done by 10:30-10:45 I made THREE phone calls and was told she was fine every time but she was actually dead.. I went to the vet office to pick up her little body so I could burry her and was told I needed to take the back door...Her name was Dallas she was a beautiful fawn Doberman that had been health tested and was clear on EVERYTHING. She was in perfect health. there was NO reason she should have died it was pure NEGLECT... they stuck her in a kennel right after surgery and never woke up from her sedation when she was only supposed to be LIGHTLY sedated for that VERY reason.....