There are so many reviews that put this place in a bad light, so I was very worried when I took my cat in for emergency care but they were the closest and we were desperate. My kitty had a temp of 104.5 and was listless. He's elderly so we knew it might not be a good outcome, but we had to try. The staff was professional and gave us info on prices before anything happened. We declined the x-ray and went for blood tests to start. Yes it was more expensive than our regular vet, but not obscene. They were back quickly and told us what the values on the tests meant and stressed again to get the x-ray. Were they fishing for money? No. They were worried about his liver because of the blood tests. After fluids and medicine to care for the issue at hand they showed us the x-ray and suggested we go to the regular vet when they opened in the morning. Good thing they did. These people saved my pets life by spotting his cancer BEFORE it had spread, all because of a severe illness that was unrelated. We were able to take him in for surgery just days later, he didn't need chemo, and he is fine now. These people work long, odd hours and see chaos all the time, but I never questioned their concern and care for my pet. Does it cost? Yeah. Was it worth it? Heck yeah.

I thought the people were very kind to me when I brought my little doggie in. She was coughing, had a fever, and attempting to vomit but couldn't. They disclosed all costs up front and let me choose what I wanted to do. I couldn't afford all that she needed, so they gave her some injections to make her comfortable and try to bring her fever down until I can take her to see our regular vet tomorrow. I was impressed with how they handled the situation. I wouldn't call them over the top compassionate but they were friendly, kind, and professional.

Saturday night my baby, my puppy Jasper, was hit by a car and my super sweet friend drove me and Jasper all the way to Huntsville from Harvest to see if there was any way we could help him at the Animal Emergency Clinic. We got there at around 3 AM, and as I am sobbing with my puppy wrapped in a blanket in my arms, the girl that worked there actually smiled at me in almost a laughing way. I felt like she was laughing at me. She told me I could NOT carry him back to be checked and said it was against policy and that I had to give him to her. So with the last bit of hope I could muster, I handed him to her and fell to my knees crying. A few minutes later, she and another woman came out and said, "yes he's dead. Do you want us to do something with him?" NO! I don't even know if they even did anything to check on him. If I had to base that assumption on the way they treated me, I would say they probably didn't. I needed to know for sure. That's why I went. And they wouldn't even let me go back with him. I don't know anyone who would want to leave their beloved pet in a place like that so they could potentially throw them in the trash. Who knows what they would do. Saturday night was one of the worst nights of my life, and these people had NO compassion whatsoever. If you are going to run an emergency room for pets that is open all night, you obviously know that people are likely to be really upset if they are actually bringing an animal into the clinic in the middle of the night. Therefore, a little sympathy and compassion, common courtesy, would be nice and EXPECTED. I will never recommend this to anyone. Especially if you are desperately sad and you really want and need someone to try to save your pet, then do not expect any kind of empathy from this place. I am disgusted. DISGUSTED! I know I am bitter and terribly sad about the loss of my Jasper, but that is why I am so disturbed at the behavior of these cold hearted people.

My ten pound Siamese, Sammie, was asleep with me when my 20 pounder, Casper, jumped up onto the bed, landing square on top of Sammie. Sammie promptly bit Casper right in the eye! ~~ We weren't mad at Sammie, but it was about 10 pm and our vet was closed, so I called the Animal Emergency Clinic, and brought Casper in promptly. ~~ We are blessed, they were able to provide excellent and prompt care, and Casper's eye was saved!! He will have a scar, but will be able to see almost normally. ~~ The vet staff was extremely helpful and caring, and they got my approval for a cost range up front. At the end of the visit, I was pleasantly surprised to see that it had come in at the low end of the estimate! I would recommend Animal Emergency Clinic any time! ~ although I hope we have no more cat emergencies, I would not hesitate to return. ~~ HELPFUL SUGGESTION: Drive by and locate the clinic before you need to go there in the middle of the night. It's south of Governor's, on the southbound access road, at the far end of the parking lot where it's not easy to see from the road. Just a little confusing when you're in a hurry! They do keep the doors locked at night, so it might be helpful to call first so they are watching for you.

I had a wonderful experience during an unfortunately incident with my dog. He had acute pain and was unable to walk, so at 2am, I packed up my dog and drove here. They deferred testing of my pet's problem to a specialist but controlled his pain, referred me to a specialist, and actually correctly identified his problem (a diagnostic zebra!). I would not hesitate to return should my dog require it. Vet's are expensive -- so is the ER when you don't have insurance.