AWEFUL!!!! I've had a wellness plan at Banfield for 9 years, only 5 years in Huntsville. Every time I go in they make you wait for at least 30 min. but usually an hour to see the doctor. They did surgery on my dogs leg and she had a reaction to the object they put in her. They did surgery again and tied her leg up with a type of fish wire. It poked through the skin and is hanging out of her leg. The vet did not want to take responsibility that she tied a very sharp piece of wire in the wrong place, next to my dogs thin little skin. She informed me that she will not fix the problem. It is very infected and I can't afford to take her to another vet to get it fixed. $800.00 later, I have a very sick dog that is in worse shape than when I brought her in. I will be contacting an attorney. this is just inhumane!! I don't feel that the doctors there are very unknowledgeable and not very compassionate.

Great, caring staff. Easy to handle "drop offs" available. They've taken good care of our dog, who has had all sorts of health issues the past few years.

Staff and doctors are really excellent. The place is a bit pricey and lots of people bring their pets here which sometimes means long waits. These people care about the animals they treat. I have nothing but admiration for Dr. Jones and her staff. If price isn't a problem, then I suggest bringing your pet here. They know and care about animals. I would give it five-plus stars if it wasn't for the price.