had a one year pet plan policy, only had my dog seen once by the vet in six months. took a month and a half just for an appointment, and twice the day before the appointment was told there was a billing problem, and turned me away from the appointment without seeing my dog without trying to work on the billing with me ( even when i asked if i could do a promise to pay). very unhappy and now looking for a new veterinarian clinic thats more willing to work with someone with limited funds (being a disabled vet and cant find work).

This banfield location rocks! Of course they try to sell you on extra stuff! It's your decision to do, our not to do... This location has offered exceptional service and care for my pet and, if you have your animal on the monthly pet medical insurance, it's like $30/mo. For EVERTHING! Best deal on the market today. Checkups are free! I spent well over $1000 at a so called vet clinic on one visit before I found out about the Petco insurance. So worth the money, you'd be silly to go anywhere else.

We just moved to the west side and have had EXCELLENT care of our two dogs and cat! Dr. Dragos is amazing, caring and genuine! Nicole (vet tech) goes above and behind her duties everytime we are there! I highly recommend this location and Dr. Dragos!!

THE WORST VET HOSPITAL IN THE VALLEY; BOTH LOCATIONS PEORIA AND AVONDALE. There is a saying, the fish smells from the head down. The owner is teaching by example and both locations bar none have the worst customer service we have ever experienced starting with the Doctor, down to the employees. Good thing we only purchased our prescription food for our cats there, because I can't fathom taking my cats or dogs to a place like this for medical reasons where customer service is at the bottom of their list. We were treated horribly every time we tried to pick up our food; it was more important for them to stay on the phone and let us stand there endlessly, then to help their customers; it was easier for them to push us off to the Surprise Banfield than to call that location to fax information that they needed to better serve us. You would think after buying food three or four times, the information would be correct in their system, but instead of taking responsibility, they blamed us every time for the mix up. Would this be a place you would want your pet's medical needs met, when they can't even get it together enough for something as simple as a refill for prescribed food? I wouldn't want to take that chance. The bottom line, if you are looking for a great vet, call All Star Animal Hospital in Surprise. Their customer service is excellent, the doctors care about their business and don't brush their clients off to other locations because building relationships, great customer service and medical care is what they are all about. RUN FOR THE HILLS AND FIND A PLACE THAT WOULD BETTER SERVE YOURS AND YOUR PETS NEEDS. COMPLETELY INCOMPETENT ON ALL LEVELS.

Unethical vets. My dog has an outside insurance that pays 90% of all vet bills (which the vet knew about). My dog was on an antibiotic for two weeks and at the follow-up appointment he had lost two pounds. My dog was eating but wasn't crazy about his current food (Blue Buffalo Chicken and Brown Rice). I asked the vet about his weight loss and if she thought that changing his diet might help. I thought maybe he was tired of his regular food. I told the vet that I was interested in trying Blue Buffalo Wilderness half can and half dry (as I thought the canned food might be more flavorful.) The vet said to go ahead and change his diet. The vet who had not noticed the weight loss, as I had to mention it to her, then proceed to recommend $900 worth of testing which involved sedation. At first I thought okay the vet knows best, but after talking about it with family I decided that I should try changing his food before putting my dog through the stress of sedation and a day full of testing. I called and asked the vet if it would be okay to wait two weeks to do the testing, as my dog was eating like a pig on his new food, and see if he would gain the weight back on his own. The vet replied, "Because he is SO SKINNY WE WOULDN'T WANT HIM TO SUFFER ANYMORE BUT WE CAN'T MAKE YOU DO THE TESTS." I decided that their response was ridiculous as my dog was at an ideal weight two pounds heavier, and my dog is not a small dog (he is chow and german shepherd mix) so I didn't think he was suffering at two pounds lighter. My dog was continuing to act normal and playful even at two pounds lighter. The vet knows that my dog has insurance and instead of caring about him she saw him as a cash cow. I decided not to do the testing and my dog gained the two pounds back in two days. At the end of the day he is my baby and I had to protect him from this vet who wanted to treat him like a test rat just to make money. Later, I asked the vet to fill out his insurance claims form and the vet put that I did not follow her recommendation for regular care, even after he gained his weight back. I don't think her recommendation of $900 worth of testing and sedation would be considered regular care. I would like to see her ask someone who doesn't have insurance to pay $900 on tests because their dog lost two pounds. Needless to say, I am glad I protected my dog from this vet and I will not be returning.