We LOVE Spay & Neuter Clinic! I have been to all three locations (Tempe, Mesa, Chandler) for things like shots, spay & neuter and have been so happy with our services every time. All the doctors and staff are very friendly and even our skittish dog warms up to them quickly. I am taking her in this month to be spayed and have no worries that it will go smoothly. I noticed a review about the wait and yes, sometimes you have to wait, but for the peace of mind that my dogs are being extremely well cared for and their awesome prices the wait isn't an issue to me at all. It just takes a couple hours out of your day.

They offered an inexpensive yet thorough service. Got my shih-tzu neutered and vaccinated for less than $100. One thing that was frustrating though is they didn't tell me over the phone that surgery drop-offs are first come, first serve to get the initial exam by the vet. They just said drop off time is between 7 am and 9 am and never said anything about the two hour wait. Of course it is all you get what you pay for. Other than that misinformation it was all good!

NO! I recently moved to Chandler and took my dog here for shots. We had an appointment for 1pm but when we arrived there were 6 other dogs in front of us, apparently scheduled at the same time slot? I guess it was first come first served, even though we had called over a week in advance and scheduled an appointment. In addition, there is only one exam room so things move pretty slowly. The other door out of the waiting room opens frequently with Drs and techs coming in and out and you get a lovely view of the OPERATING ROOM! The day I went, the door never even closed all the way because there was a fan propping it open. After waiting almost an hour in the waiting room with my dog, the last straw was that door swinging open and a view of a bloody mess on one of the operating tables (probably a spay or neuter in process)! I walked right out the door. DON'T GO HERE!

Dr. Koehn is fabulous. She is clearly a very skilled and caring veterinarian. Unfortunately, however, her staff is a wreck. There is high turnover in the staff which is often a sign of a not well-run office. There are also several very young and very unprofessional staff, and a tendency of the staff to pool around in the waiting room chatting with one another rather than attending to clients. On one occasion I took a cat in to be spayed. The vet tech roughly dragged the cat out of the carrier by her scruff rather than waiting for me to pop off the top. The cat was shaken by the rough handling, and I was annoyed. That tech had the good graces to call me later that day and apologize for her treatment of the animal. I thanked her for the apology. She's no longer at that clinic that I have seen. Today I went to the clinic for another spay, having had to reschedule because the cat was sick. I had called and made an appointment for a Friday morning when my daughter was out of town so I wouldn't need to take her to school, therefore giving me more time to deal with the vet visit. When I arrived, the staff did not have my appointment. Rather than saying, oh there must have been a mix-up, let me see how we can help you, the "receptionist" (using the term loosely) told me, in front of the rest of the waiting clients, that I "didn't have an appointment and would have to wait until everyone else was checked in. I asked whether she was taking me in the order I arrived or putting me at the very end, and told her that I did have an appointment specifically on this date because of my daughter being out of town. She said "in the order I arrived." After waiting for 1.5 hours, I asked whether I was next. The same person (skinny, short brunette with glasses) said "the doctor came out and changed some papers around so you were next but now there are 2 in front of you." That wasn't true as the doctor had not been out changing papers around at all. So I said to her give me my paperwork back, and then I advised her that I had worked in offices for over a decade and that such treatment of a client would NEVER have happened in the offices where I worked. She gave me her ridiculous little eye roll, but still no apology or how can we make it up to you. Best of luck to her in her future career; she will need it. As for Dr. Koehn, my advise to her is learn to manage an office. As a further example: I took a cat in for a rescue/501(c)3 group once. The charges for the pain medication for this clinic were more than at the other Spay-Neuter Clinics, and the rescue group assumed incorrectly that the amounts would be the same as at other clinics. Unfortunately, because of that assumption, the rescue didn't have enough money in their account to cover the charges and they ended up with a bounced check. Dr. Koehn's staff flat out REFUSED to work with this non-profit animal rescue in terms of ameliorating its financial damages. So much for benefiting animals.

Dr. Koehn and her staff are EXCELLENT!! It was easy to call them up and set an appointment and reschedule without any problems or major delays. They are first come and first served, so come early, I checked in at 6:46am and was already fourth in line. They are professional and compassionate and took the time to reassure me that everything will be ok, and it was. I picked up my 6.5 month old female cat from her spay surgery with the expectation of her wanting to be babied, and she pretty much shoved me out of the way to get on with her happy little life. I had to look for her incision and whatever pain meds they gave her, it was some good stuff!! Thank you Dr. Koehn and Staff, you've made me a very happy cat mom : )