Very loving people. Beat vet I've had. They treat my pup as if he was a part of the family.

We have received great, friendly and professional treatment and care for our dog at this clinic. No complaints at all. We have also taken advantage of the offered wellness plan, it is working quite nicely for us.

My dog is my child - I only want the best vet for her. I had been to 2 other vets in the area, but due to uncompassionate staff and vets that seemed to run in and run out - we deserve better. I really liked the Islands office, so I thought that would be a good sign. Immediately, the true mission of this place jumped out. I was there to have a small growth removed from my dog's eyelid, I was promised that it wouldn't grow back.... 1. It grew back..almost immediately. 2. While I was meeting w/ the vet, some less-than-polite vet tech kept coming in and out of our room and discussed pricing for this and that.. Couldn't this wait until after our meeting w/ the vet. Well, needless to say, they padded the bill ($350) for this minor "surgery".. they insisted that I purchase eye ointment to help the 1/16" area.. But when I got home, I realized they gave and charged me for 2 tubes of this medicine at $50 per tube. I used the product for 4 days and used maybe 1/10th of 1 tube. Why did they think I would need 2 tubes??? I didn't have a fleet of Mastiffs - I had a small springer. Why sell me 2 tubes without my knowledge? I sent it back and asked for them to mail me a credit or check (I sent it with tracking so I know it got there), but never heard anything. Well - with this bill padding and the terrible attitudes of their staff, I will never go back! And that's ashame as the doc seemed decent and caring - but their staff and bill padding rubbed me the wrong way!

This place screwed my dog over

I found out my dogs rabies shot is not up to date. I was just there and paid around $80 to get my dogs his shots and asked twice if they were sure that was all he needed, and I was told yes both times. I asked once when I made the appointment and once during the visit. Come to find out since I have only been going there for a year and they didn't give him his last rabies they don't track when he is due for another. They do not track a vaccination unless they’ve given the shot prior. What the? So they aren't open on the weekends and I already had to take time off from work once this month to get the other shots done. Now they want to charge me for another office visit and I would have to take more time off work. What kind of vet office doesn't check to see if the dog is due for a rabies shot, isn't that dog 101 for a vet office. The person who took my call was not even apologetic for them dropping the ball. Why didn’t they tell me they aren’t tracking all vaccinations? I did ask 2 times after all.