I have a small flock of ducks that provide eggs for my household. On October 17th, 2014, one of my ducks began showing symptoms of illness. On October 20th, 2014, I called Anderson Animal Clinic to arrange for an emergency veterinary appointment to treat my duck. I was told by the person who answered the phone that she consulted with the doctor who told her that the illness was likely not life threatening and that my duck should be fine until the date of the scheduled appointment on October 22nd, 2014. Within hours of getting off of the phone with Anderson Animal Clinic, the duck died. I brought the deceased duck into their office late that afternoon to order cultures to determine the cause of death and was told that the cultures would be completed “within a few days”. I ask for advice on steps to take, and what medications I should place the rest of my flock on to prevent further illness and death and was told not to medicate until the cultures were retuned from the lab. I explained that the time from showing symptoms to death was three days and was again advised not to take any steps to intervene with medication. I called the office on October 23rd, 2014, to see if the cultures were returned and was told that they were not back yet, and that it could take a week for the cultures to be completed. This time frame did not match what I was originally told and I was again advised not to medicate my flock. I called again on October 28th, 2014, and was told that the lab had yet to find a cause of death but that the cultures were still incomplete and that I would receive a call when they were completed. Today, I went to Anderson Animal Clinic to request a refund for what I paid for the cultures to be done since they were not completed in the timeframe I was promised, I was advised to take no medical action, which could have put my entire flock at risk of death, and I received no phone call to inform me of the culture results. I was made to wait for the doctor, who was not in the office while they were apparently treating animals without a licensed veterinarian present. The doctor was completely unapologetic and insinuated that I was not being truthful. He claimed that they told me that the cultures were returned on October 27th, 2014, and on October 28th, 2014, that we had spoken and I was told that the cultures showed no abnormalities. This conversation did not occur. While I did speak with somebody at their office on October 28th, 2014, I was not told that the culture results were in, only that they had yet to find a cause of death and that it would take more time. The office claimed to have no knowledge of what caused the death of my bird. The doctor was completely unapologetic about the circumstances. He denied that their office ever advised against medicating my flock (which they did twice), stated that they did not tell me that the cultures would take “a few days”, and denied that I was never called back, even thought they only had records of me calling them. Their office was negligent and advised inaction on my part that could have resulted in the death of my entire flock of ducks. Additional, I am deeply concerned that there were staffs in the office, treating animals while I was waiting, seemingly without a licensed veterinarian present to supervise. I have since filed a complaint with the Arizona State Attorney General’s office and am in the process of filing a complaint with the Arizona State Veterinary Medical Examining Board.

Did an amazing job with both my Bullmastiff and my rottweiler. Both of them became extremely sick and Anderson animal clinic did an amazing job of nursing them back to life. I've always been very satisfied with the care they have given all of my dogs. Thanks for the great work!

I would highly recommend Dr Anderson. He is a very competent and caring vet. I spent two weeks and $500 with my old vet trying to get my dog help. He diagnosed her correctly in 30 minutes and gave me the information I needed to help her. I wish there were more vets like Dr. Anderson!

Insensitive, uncaring and cruel. That is the way I was treated at the appointment to euthanize my beloved pet. They scheduled an appointment, and then at the appointment, in the waiting room nonetheless, grilled me to detemine if my 13-year-old pet and I were eligible. After the vet tech passed judgement that we were ineligible - the vet refused to examine my pet and refused to speak to me. What kind of vet schedules a euthanasia appointment for a family pet, then turns the distressed owner and pet away? When we asked the vet tech why these questions weren't asked when the appointment was made, she said it is their practice to screen for euthanasia eligibility in their waiting room, right before the scheduled appointment. I can't imagine a more horrible experience to have on the last day of my wonderful pet's life.

I tried contacting this place for two days straight. I either received a busy line, or nobody picked up at all. I left a message, submitted an online inquiry, and someone finally got back to me an hour ago (two days later). I explained I'd been trying to get ahold of them for awhile and the woman on the phone didn't apologize at all, and said if I needed to call back, to do so in an hour. I was trying to inquire about the cost of euthanization/cremation services, and when I finally tried to make an appointment they told me its up to the doctor as to whether or not they will perform this service. ARE YOU F*KIN KIDDING ME!? How about a little bit of understanding and sympathy for an owner making a very difficult decision. You want me to go down to your facility with the expectation of letting go of one of my best friends, and possibly being told "No" upon arrival? Do those idiots have any idea how hard it is to even come to the decision of doing that?! I explained the reasoning as to why I have to do this and the 'vet tech' said "probably not something we can do". So not only do they have a blatant disregard of the simple business model of customer service and answering phone calls, they are disrespectful to the owner upon making the decision to have my dog put down? This place is terrible, and I expect they will not be in business very long with their work ethic (or lack there of) and the way they choose to run their business. I will pray for each and every animal that is handled at this facility. What a disgrace!