Horrible experience!!! We took our lab there 4 weeks ago to get checked (and paid $60) as she had a bump on her head and it was diagnosed as possible scar tissue due to a possible injury while she was a puppy. It turns out that the lump on her head has now grown and is pussy, infected. I called to see if they would please see her again without having us pay another consultation fee since they completely misdiagnosed the problem. They did not want to see her without us having to pay yet another $60 fee. The Manager (brie) was not helpful at all. I will never go back here and would not recommend any of my friends to take their pets here.

I'm so grateful for Norterra Animal Hospital and for Dr. Amanda Simonson. Dr. Simonson's compassion and expertise were the key to our cat having an excellent outcome and prognosis. The overwhelmingly positive reviews here on Yelp are well deserved and I would absolutely recommend Norterra and Dr. Simonson to every pet owner out there. Christmas Eve, my wife and I woke up to our cat, Chip, having severe leg pain and limping. We went to a vet who we had used in the past (moving forward, we're just going to go see Dr. Simonson!) where an exam and xrays were performed. We were advised that Chip needed a surgery on his hip. It was Christmas Eve and we couldn't find a surgeon to do the surgery, so we were sent home with pain meds and instructions to find a surgeon. We felt hopeless on Christmas, seeing our poor Chip in pain. The day after Christmas, we started searching online for anybody that could perform the surgery. We came across Norterra's website and looked to Yelp for reviews. Based on the positive reviews, we called Norterra and explained the situation. The tech who answered the phone was professional and compassionate and scheduled us to see Dr. Simonson that afternoon. Upon arriving at the clinic, I was more than impressed. The facility is beautiful, well-maintained, and modern. I brought the records that we had, our hard-copy X-rays, and had pre-printed the new patient paperwork from Norterra's website. We were led straight into a room. In no time at all, we had a technician assist us and within minutes after that, Dr. Simonson was in the room with us. I very much appreciated the prompt attention that we received at Norterra. Dr. Simonson invested a great deal of time with us, she did not have the stereotypical rushed attitude that we've all come to expect from medical providers. She examined chip and the xrays and determined that the previous xrays were of very poor quality. We explained that in addition to the leg pain, Chip was also having a small amount of weight loss over the last month. Knowing that money was going to be tight with impending surgery, she graciously offered to re-take thorough xrays at no charge. These thorough xrays likely saved Chip's life - and at the very least, saved him pain, suffering, and saved me a costly emergency surgery had the situation worsened. In the new xrays, it became very apparent that Chip was also battling a foreign body in his tummy (He swallowed a penny.) It also became more clear that leg surgery may not be necessary for Chip. The penny needed to come out but Norterra wasn't available for surgery for a few days due to the holiday week/schedule. Dr. Simonson said that she would call all of the associates that she knew to find out what could be done for poor Chip. We re-upped on pain medication for Chip and were sent home with instructions that Dr. Simonson would call us the next morning (it was already at least 6pm at this point) Amazingly, I received a call from Dr. Simonson at 8am the next morning. It became clear that she had either stayed late or woken up very early to start calling other Veterinarians for Chip. This kind of compassion and concern for Chip will forever be remembered - especially when Chip was being referred somewhere else! (Read: the money for surgery would be going to another clinic, not in Dr. Simonson's pocket) Chip received surgery on Friday afternoon and I'm happy to report that he's doing extremely well. Coincidentally, as I type this review on a SUNDAY morning, Dr. Simonson just called to check in on Chip and his surgery. Dr. Simonson is a top notch provider in every aspect and I truly can't thank her and the staff at Norterra enough.

I am a new puppy dad. I was impressed by how nice and knowledgeable everyone was. I asked a few other customers and they had nothing but great things to say. I am proud to call them Kevin's (my shi tzu) vet.