They often have long waits, the new vets they have know less than I do reading up on the dog's conditions and they refused to see my dog (an established patient) when she hurt her leg half an hour before they closed on a Friday. They told me to give her a baby aspirin and wait until Monday while she was screaming in pain. They don't have any arrangement with an emergency vet, I had to find one on my own even while they were still in the office. I can't believe their callous disregard for pets' health and well being. I'll be removing all the dogs from this practice immediately.

I myself have been a veterinary technician and know how a veterinary hospital/clinic should run. This clinic is NOT run well! The receptionists up front were too busy talking and didn't see me come in and sign in. I waited an extra 25 minutes after my appointment to be called back. When I called originally to schedule an appointment for vaccines, they told me my dog was up to date. However, when I was checking out, I noticed he was way overdue on a vaccine. The technician couldn't get my dogs heart rate or respiration rate because he was "squirmy". She didn't even take out the stethoscope until after a few minutes trying to get the heart rate and respiration rate by watching. (Mind you, my dog was panting). What a joke! Dr. Halback is fantastic!!! But the veterinary technicians/assistants and receptionists are horrible and need some more training! Do not recommend. There are plenty of veterinary clinics and this is not a good choice.

My 6 year old boxer just had a mast cell tumor removed from his eyelid and diagnosed by Dr. Halbach at Buena. I was referred to an oncologist who wasn't much help so I called Buena and asked to speak to Dr. Halbach again to ask some questions. Dr. Halbach was busy at the time but returned my call first thing the following morning. He immediately referred me to another clinic and the receptionists at Buena even helped to set-up my appointment with the new oncologist the following day. After seeing the new oncologist, Dr. Halbach personally called me to ensure that I was happy with the new options that were provided to me. I have never received such personalized care. I cannot speak highly enough about Dr. Halbach and the staff and Buena pet clinic. They helped to save my boxer's eye and I will be sure to recommend them to all other pet owners I know!

Buena Pet has done a great job for our canine family members over the years.

This is the most horrible and heartless pet clinic I have ever seen or dealt with in my life. My little dog had a procedure done, and I was not told in person nor in writing what I needed to do to prevent him from reopening his stitches, which is exactly what he did. Because no one told me that I needed to purchase a cone collar for him not to be able to get at the incision site, when we got home, the first thing he did in one swipe with his claws, he popped two of the five stitches. There was blood everywhere. I jumped in the car to take him back to the clinic. He was bleeding so badly that I just decided to stop to the first veterinarian office that I saw. I later found out that his first procedure was not done properly at all. They didn't even cut his hair properly at the incision site. He was not given any pain medication or antibiotics. I was devastated to see my little baby in so much pain. Then today I called several different times, did not get the person I needed to speak to, only after I threatened to come there. Then I was told it was my fault because I did not follow directions and they did recommend me to buy a cone collar, which was a lie. Nowhere in the paperwork that they sent me home with does it say anything about purchasing a cone collar. The funny thing is they said that it's their intent to down the pricing, when the second veterinarian did more work, gave me pain medication, antibiotics, and the cone collar, and many more things. it turns out it was less expensive then what Buena clinic charged me. But it has nothing to do with the money, but the quality of the care of my dog. My dog is like one of my children, and any pet owner will tell you the same thing. Buena Pet Clinic is no buena to me!