The new facilities are nice and the staff are generally friendly. The cost is average, I suppose, but I can't help but feel frustrated and disappointed. I took the cats in last week for something specific and they decided to do a full physical without consulting me, even though they'd just had that done a few months prior. I didn't complain, but the cost was much higher than anticipated, incl recommended flea meds they had to sell me directly. Of course there's no generic. One of the cats has gotten worse since, so I called to ask how long I should wait and observe before coming back. The attendant did not consult the vet, just told me I'd better revisit. So I did, but then the vet said that it would be a month before the medication would have time to work so it wasn't necessary. But since I was there, they decided to do a skin scraping and look at it under the microscope... In the end, they found nothing and couldn't diagnose the condition or tell me anymore than I was able to find online. In lieu of the lack of accomplishment, I thought they might even waive the charge of the visit. At worst, I expected another $30-$60. But it was another $100+ just for the fruitless procedure and unnecessary followup. I never shortchange my cats even though I'm living in a crappy apartment on a student's income, but I would appreciate it beyond expression if I felt like they gave a little consideration to my finances instead of only their own. I'm sure that they are hurting in this economy like the rest of us, but their residence and equipment says it's not enough to warrant exploiting the customer beyond reason. Just a tad more consideration would win a lot more loyalty from me.