Best equipped facility in LA with more specialty doctors than anywhere else. Great experiences here after 6 years of service at various occasions. Sadly, some medical conditions are beyond current technology and not every patient has a successful outcome, but the doctors will be upfront about the pets chances.

I went to this hospital with a critically sick dog. I was told I should put her down but I refused. I was called later be told that she was doing well. I went to see her and she was up and doing fine. Dr. Cole was caring for her and he is wonderful. She was there 2 days and the bill was $4000+. When I got home I noticed she was limping so I took her back in as she was just fine before the heart emergency. I was told it was a soft tissue damage. Later I was concerned that I might not have enough meds as I had ordered them and they were being shipped. I went in to buy 2 pills and was told one was $19 and the other was $9.00. I chose not to take them. Accidentally, her doctor saw us and came to see her. We chatted, he petted her and looked her over and we left. Two months later I got a bill marked past due for $114.00. I called and was told I was being charged for the meds I didn't take and a doctors examination that I didn't have. I can only say that I am deeply disappointed. The prices that they charge are outrageous! When your dog is in crisis they have you by the throat. That is bad enough but when they deliberately charge for services and meds not rendered it's disgusting. I wrote to Dr. Miller who owns the operation and he ignored me. All I can say is Dr. Cole is a wonderful doctor but the facility is a money gouging ripoff. If you go there be prepared to pay thousands! Remember I was told to put her down and had I listened she would now be dead. That was November! She's doing just fine! BE CAREFUL!!! The help are all wonderful and the facility is clean but their billing is over the top. Frankly all critical care centers are ripoffs but if you can afford it, this is as good as any. However, be prepared to pay for anything they choose to charge you for whether or not you had the services.

came here when my dog had a seizure for the first time & they were beyond great!! I really love the staff & dr's.

Really took care of me and my dog Harley. I was short on funds, they did his xrays free and some other things

If the experience wasn't so 'hellish' their very name is almost laugh-out-loud funny. This place is more like a City of Demons rather than Angels. My fifteen year old cat was diagnosed with soft tissue sarcomas that came back after a rather expensive surgery so my vet referred me to this place. Since there is no cure, while there, I explained that I was primarily concerned about keeping her comfortable due to her age to which I was told "cats can live up to 26!" I was taken aback by this and said I'd never heard of such. That should have been my first clue. This place was a nightmare. My 'free' consultation ended up costing $2000. They gave my cat experimental dog medication not yet tested at all on cats. They changed the treatment plan on my third visit even though we agreed to try one chemo drug for six weeks before moving on/adding another. They tried to charge me twice for one service by 'mistake' -- which would have cost me an extra $1000 had I not put a stop-payment on my check. (I ended up paying for my initial visit with a credit card after writing a check and failed to get the check back. Good thing I put a stop payment on it! They claimed it was an error -- even though it was two weeks later). Finally, after I deigned to complain and told them I was not coming back, they had their Human Resources Administrator/Practice Manager person "Ethel" give me a call. She was not happy about my decision and became loud, irate and argumentative. I got off the phone in the midst of her tirade. We had just lost our other cat a few weeks before after a long battle with diabetes, so I was not in the mood to get screamed at by some crazy woman on the phone about a place where I had just spent nearly $5000. Later, she had an even more volatile conversation with my roommate. We felt like we were dealing with greedy con artists instead of pet care professionals and my cats condition rapidly worsened. This place takes advantage of people who are trying their best to provide care for pets dealing with cancer. Our pets lives are too important to trust in the care of this facility. I've since spoken to a number of people who have had similar experiences here. Had I done my own research first, I never would have chosen this place. Fortunately, I am now with a much better vet and my cat seems to be doing OK.