I reluctantly left my pet here after they walked me back to where my pet would be kept. Upon seeing the uncleanliness I was horrified. Unfortunately, I was on a time constraint, and obviously did not have someone else available to watch my pet. The caged area smelled like urine and it was dirty. Very dirty. When returned to pick up my pet 2 weeks later, I had requested that he receive a bath prior to my pickup and extra attention while I was gone. I doubt he was given attention, but had hoped they would take special care of him since we paid the extra amount. He also was not bathed. I was told he was too nasty. My pet is the most mellow animal, he's never bit anyone. He was so upset and unhappy at this facility he defecated on his toys and blanket. His toys and blanket were returned to me unwashed when I picked him up 2 weeks later. They didn't even bother to wash off the feces. When I picked my pet up he was filthy, he smelled like excrement and he clung to me for dear life. I doubt they every let him out of the 2x2 cage. It was pathetic. I feel horrible. This place is bad news. Don't leave your animals here.

Not open during the week (5/30/2011 - closed), and the woman who answered the phone would not disclose how much grooming was for a beagle. Where is PetSmart when you need them?