This review is strictly based on the lady that answered the phone..... first of all she sounded like she had just woken up (I called at 10:30am). I was calling around to find prices and information about declawing kittens (which is a heated topic, I am aware... but when it comes to kittens scratching up my daughter.... I'm declawing in the most humane way possible..) anyways. The lady that answered was short with me to begin with. As soon as I brought up declawing she became even worse. Then I started asking questions and she said...."so am I filling out a survey here?!"... I informed her that I was trying to find the absolute best care for my kittens even through this painful procedure I wanted to know everything so I could be better prepared to take care of them when they got home. She proceeded to tell me that "Doc" does that procedure... even though she strongly disagrees with it and that "Doc" wasn't in.. otherwise she'd have me talk to him. I know I shouldn't base my review of the entire practice based on this sullen unhelpful woman... but still... if she honestly felt so strongly about this, why work there??! No customer service at all.....