I am so dissappointed with their service. What they try to do is taking your money without a care for your bet. I just need them to check health for my 8 weeks puppy and a health certificate for the airline. They didn't do anything and just kept pushing me in some types of vaccinations. I told them that I don't want the shots cause my puppy is too young. They weren't happy and let me wait in the room for 45 minutes. And finally, the vet came back with a paper and required me to sign with an exam for the puppy which costs $200. She said that I had to do the worm examination, otherwise, she can't issue a certificate for a puppy. I asked her why I have to. And she said that's a requirement from the airline. That's so ridiculous!!!! And the total cost for a health certificate was $380 (cost more than airline ticket???). I got so mad and brought my puppy to another local pet hospital. What's nice service and reasonable price. $40 for a pet exam and $10 for a certificate with a real nice customer service. I promise to my myself that I nerver and never step back to their hospital for a service. No more Banfield and no more Petsmart. And specially the one at Lake Forest. Absolutely not...