I love this store. Dont let that whiny baby adult from previous post stir you away. This shop is amazing I love staff and the environment. It maybe a little messy! But good services overall

I had been a regular customer of this store for over 30 years. I've noticed over the past few years that the staff was long-faced and apathetic. The store became dirty and unkempt and the shelves were often not stocked. More than once I was told to "just come back" rather than offer a time when the bird seed would be in stock. Then it happened, an accident. I badly hit my head on a corner of one of the bare metal shelves that was a sharp edge. I staggered around a few minutes, waiting for the stars in my vision to dissipate. I went to the cashier to make my purchase and told the man who was eagerly waiting for my money what had happened and his non-emotional response was: "yeah, that happens." "That happens," I said, "are you going to do anything about it?" No response. He didn't even ask what shelf. He took my credit card and rung up the sale. I sat in my car for a few minutes, to be sure that I should drive. By the time I got home, I could feel the goose-egg forming on my temple (a little bit away from my left eye) and my head started to throb. I called the store and was told the manager would get back to me after they viewed the security camera (I was immediately not believed). A manager called and said he'd put a cushion on the corner of the shelf and that was all he could do. A few minutes later, a crazy woman with a thick accent called (might be Asian) and I had to ask her to repeat herself a few times. She yelled and accused me of lying about hitting my head. She told me that I had refused to tell her manager what shelf it was which was not true. I said that I was told the manager was supposed to view the security camera. She yelled and she confused the facts so quickly. She said that I'd "be found out and taken to jail" for pretending this happened just to get money. she wanted me to go to her doctor (just to access me - not to treat me). I wanted to wait to see how I felt the following day and she said, once again, that I was lying. Things got worse until I hung up on her. Fortunately, I was able to take care of myself with ice and anti-inflammatory treatment. The moral of the story is: YOU ARE NOT SAFE IN THIS STORE. If anything happens to you or your pet, you're on your own and you really don't want to deal with this woman. Clearly , it's her business strategy to confuse the facts and blame others. I am lucky that I really didn't have to deal this awful woman, because I won't go back to this awful store. If you don't want to risk having to deal with an awful woman who specialized in character assassinations, don't go to this store. It also explains why all her employees are miserable. They look like drug addicts on the first day of trying to get clean for the 20th time.

I cannot recommend this store. The staff treats customers like they are doing us a favor. They are rude, and condescending. The stock is spotty and incomplete. I found some product that was close dated to the expiration date. To top it off their prices are sky high. The grain free dog food I like is $8 per 25 lb bag higher here than at Collar and Leash. Like Urban Pets the prices here are ridiculous. Collar and Leash is a much better store and the staff is wonderful over there.

Love this non-chain store, pet food cheaper than petco, helpful staff.

good, also haven't seen this one employee around who was a dick this one time but anyway would rate higher except that most things I need there are sorta pricey.