I have spent a life time in customer service and sales and I can say without a doubt these people care, with a special nod to Sierra. I am a first time pet owner and had a million questions, she had all the answers and a great variety of products to choose from.

My dog thinks this place is doggy disneyland. Love the service, love the products they sell, and recommend this place to all my clients!

Awesome store with wonderful service! My family was given 2 kittens that had been rescued by a friend of ours, so we went here to get all the supplies we needed for them. Not only did we get great service and great products, but when they found out we had rescued the animals, they gave us a 20% discount on everything we bought! I HIGHLY recommend doing all your pet shopping here!!

I just moved from Walnut creek, and regularly shopped at P.F. E. for my 2 cats that I also adopted through TLCC which went there every Saturday. Great prices, nice people. I just moved to Napa, and found Leticia very helpful with cat litter knowledge. Very nice girl. Also, I'm partial to P. F.E. because it was founded in San Leandro, Ca which is where I grew up. But the layout, the choices, the helpfullness can be found here. They know their stuff. Highly recommended