I have been reading the reviews and am so glad my experiences have been better then those other people. Dr. Corsi must be new because I have never seen the doctor they are talking about. I have had my 2 chihuahuas on the wellness plan for about a year. I work for another vet in Sonoma county but just can't afford most care where I work, the wellness plan helps me so much because I can pay monthly rather than all at once. It even includes their dentals each year. I have been a veterinary technician for the better part of 26 years, and feel Banffield does care. They have fast exams I'll admit but they are thorough. I really think they are doing a good job there. Maybe it's just because I speak their language I don't know but I am happy there:)

The front desk lady is a total bitch to begin with. We took our 2 month kitten in to get the first free check up and they were really short and rushy,no love for animals,all about money,DO NOT TAKE YOUR ANIMAL THERE

It's not uncommon to receive free vaccinations when you adopt a pet who has not yet received the full batch, so I happily accepted the offer to bring the cat I adopted at Petsmart back to their pet hospital for free followups. The cat was given his first batch of shots free of charge while I waited and I was told just to mention the name of the person I'd adopted him from to have the fee waived on the rest. I thought about asking for this in writing but felt that it would be rude. The following month when I called to make the appointment for the free shots the desk clerk confirmed "yes, we've been doing that". However when I arrived with the cat in tow I was told that I would be charged over $100 for the office visit unless I came back during the hours and days when they waive that. So today I took time off work yet again and packed my cat up and drove him across town. This time, the veterinarian personally refused me saying that they only do free memberships, not shots. As they are not my nearest local vet I would have no use for a membership. It was another completely wasted trip and my cat has still not had his followups.

Its nice to see that banfield reopen with all new staff that is wanting to take care of my pets like it is one of their own pets. Very friendly staff and willing to explain everything to me so that I can feel better knowing that my pets are in good hands and will be getting yhe best treatment for them. Thank You Dr. Corsi and your staff. We will for sure be back for all our vet needs.

This is the worst place to bring your pet. They schedule about five peope for the same time your appointment is. I went in the other day with my two dogs and waited two hours to see the vet. First when you check in, it takes about 20 minutes while the front office fumbles around and seems to have no idea how to use a computer, then you wait, and wait, and wait. Then Dr. Kundra comes in for about five minutes and rushes you through the appointment, and seems puzzled on why you came in the first place. He leaves to ask the front office what we came in for, and refuses to listen to us when we explain why we are here today. When you check out of the clinic expect to wait about another 15 minutes for them to sign you out. Once my plan is up, I'm going to another vet.