Better Business Bureau gives Snug "F" grade ---If I went to a Pizzeria and ordered a pizza, I would be disappointed if I was served a recipe for pizza instead of the actual item. If I left my car for service at the auto repair shop, I would be upset if I returned for it and they gave me car parts and a repair manual. I took my dog, Poppy, to Snug for a 10 day training session. Her assigned trainer was Josh M. She already knew how to sit, lay down, shake, and ring some bells I hung by the door. Sadly, when I picked her up, she had learned nothing new. When I came back for my 1st follow-up much like the pizza I was given instructions on how to trainer her at home. When I came back for my 2nd follow-up session, much like the car repair shop scenario, I was given a poky choke chain and instructions on how to use it at home Needless to say I am not very happy to pay $750 for instructions on how to train my dog. I could have gotten those on-line for free. Oddly enough, we had a Scottie trained there three years ago with superior results. But what I didn't learn until this experience; is that they don't feel the need be accountable when it comes to training success. If your dog learns the new "tricks" fine, if they don't - too bad - you are just out of luck.

Not the same as before -- I have brought my pets here several times over the last 6-7 months and have always been very happy with the service and the way they treat my pets. However, this time, while boarding them for a week, I found that the staff had changed over and they did not know where my pets medications were; my older dog came home with diarrhea, and the dogs were not out in the play yard at all on Easter day. I felt like the whole place was very disorganized. I even paid for an exam of my older dog, who has a large brown spot on her rear-end, and when I called to ask how the exam went, the doctor had not even examined that -- even though that was specifically why I asked for the exam in the first place. If I were you I would watch your pet carefully and make sure they do everything they say they will. Now my older dog is pooping yellow stuff and I might have to take her back (which is over an hour away). The place is extremely expensive and I didn't mind paying because my pets were always happy and healthy and it seemed as if they had people there who really cared about the pets. Now, it seems like everything is in chaos and all they care about is the money. :(

My wife and I recently brought in our 1 1/2 year old Siberian Husky for training. We are extremely excited with the results. We had trouble with her chewing everything in our backyard from plants to children's toys to patio furniture, laying on the patio table, jumping at the rear door to get in and barking to get our attention when she wanted in or wanted someone to come outside and play. My wife runs an in home daycare and our husky would do pretty good around the kids. When she was trying to play with them she would occasionally knock the kids down accidentally. We took her to a couple training sessions at one of the "box store" pet stores. She did alright there, but nothing was sticking. The problem was that no matter how far you progressed in the training you utilized a clicker and a treat to reward the dog that they had done what you asked correctly. Well Siberian Huskies are very smart and when our dog would notice me or my wife with the clicker in our hand. She would do things no problem and this needed to be corrected. So we brought her to Snug and met with Toni. We discussed our training issues and went a head with a 3 week training and boarding program. After 3 weeks we have a totally different dog and it's "AMAZING"! Before you would have to tell her more than once to sit, come or down. Now, it's pretty immediate. During this time frame she learned all the basic commands "on leash" and "off leash". We used to take her for walks and she would be walking us. When I take her for a walk now, I tell her to heal and she stays at my left side the entire time. She knows how to vary her speed with mine and it makes it so much easier and delightful for us both. When walking through a door I tell her to sit and wait as I open and walk through the door. She'll remain there until I tell her to come and it's awesome. She sits, stays,down, heals, goes to her bed, waits and leaves it with no problem. Like I said all this "on" or "off"' leash. I would have never thought in a million years that I could come back from a walk. Put my dog in the down position in my front yard and drop the leash. Telling her down for a second time, walk to my door some 30ft away open it, walk into the house and my dog not move until I call her to come in the house. I do have to say that at Snug, they can can get your dog where you want your dog to be when it comes to obedience, but it's the over all responsibility of the dog owner to make sure you continue to work with your dog(s). Toni and her training team will tell you the same thing. They do incredible work here and I can't thank Toni for everything she has done training our Husky. Our beautiful Husky is now one of the most obedient dogs I've ever seen. She does everything we ask, she's even more amazing around the kids as well. Overall our experience here at Snug was unbelievable. Our Husky is happier and more loving and we're able to enjoy her more. I highly recommend Snug Pet Resort!

This place is awesome. I have been taking my dog Benny for training and he has stayed for day play. Yesterday was the first time I have ever boarded him overnight anywhere but I was confident he would be fine at SNUG and he was. When I picked him up today he was bathed and so happy and worn out.... He must have had played all day yesterday. I would recommend SNUG for training, day care and boarding to anyone and everyone I just love this place but more important Benny loves it.

Very hard to get in touch with after initial consultation. Though I have not had a chance to use their training services, that is the whole point. After what seemed like a very nice initial conversation and consultation, it has been frustrating to not have any returned phone calls, or text, or email. All seemingly different ways to get ignored. I had a nice conversation and while I did not sign up right away right then and there, I needed to go home and do some research and see which kind of training we wanted for our dog. I was given the person's cell phone number to text because I was told that would be a good way to communicate. I did follow up with some questions by texting that same day. No answer. Over the next week, I did call the same cell number and left one message the first time, but the next two times when it went to voicemail, I did not want to leave another message. I also called the facility but as luck would have it, the person was not there that day either. I also tried to email and called again to make sure I had the right email. No return email. Too busy for business? Economy must be good for some of us, I guess. This raises a huge flag for me. Professional courtesy says call your customers or customers to be back. Why should I have to pursue so hard for someone to take my money?