No stars! You would think that people that answer the phone would know basic information, Noooooooo... I was told that Tues & Thurs are 'drop in' hours to get vaccinations. Nooooooooooo... Drop in doesn't mean drop in. I left work early, used my god damn 'not enough as it is' vacation time to do personal errands so I went there only to be told that I should've gotten there at 2pm to be waitlisted. Once the list is full, too bad, get lost. I was there at 3pm. Had I been given the right information, I would have shown up at 2pm After speaking to a manager, Stephanie, who talked to me like I was 5, all she could say was she had faith in her staff. Probably have to say that in front of them. Did I get compensated for wasting my time? Nooooooooooo...All she can say was sorry. She had the worse customer service attitude. I was shopping around for another vet but all I experienced was frustration & rudeness. Would I bring my precious over to Banfield? Hell, nooooooooooooooooooooooooooooooooo................­.........................