We have spent a lot of money at this vet and at first we had no problems. #1. About a 2 yrs ago my dog was literally dying! from eating apple seeds (they have syanide in them when bitten into) and he directs me to go to a vet all the way off of highland in Oakland! I understood maybe he doesn't handle emergencies so I took him to an emergency vet in Fremont 30 mins away where he passed. They said if someone flushed him out right away he may have survived. #2. Last night at 1am my 11 mnth old puppy started drastically bleeding out of his nose and we slowed it down with an ice pack, but could not stop it. We took him into the vet first thing (830am) and again were turned away. At this point my dog was bleeding so much it was literally pouring out of his nose and we're turned away??!! He said there is too much blood for him to be sedated and again told us to go to a vet all the way in San Leandro or Fremont. What kind of vet does that? Does he actually care about the dog? Or is he not fully educated about his profession? You're wasting your time for any serious situations. Staff is very nice. . . . . . We took him to a vet down the street on Mission toward Hayward and they told us they'd never turn a dog away in his condition. That's more like it.