We went in for a free follow up visit after they had treated some wounds, the up-selling started the minute we met with the "doctor" he felt more like a used car salesman than a doctor and not a very good used car salesman. Our free follow up ended up costing more than the original treatment and from what I can tell was completely unnecessary. The kicker was that while they were wrestling with our dog they asked us to leave, in fact walked us out really quickly,then returned a few minutes later saying that "he reopened his wounds and needs to be sedated.....or he will just bleed in your car" they never were able to explain why he needed to be sedated for tearing off scabs. I asked directly "why did he need to be sedated and stay here for several hours?" they did not even respond just asked me for the payment. They attempted to schedule another free follow up but I said no. I checked his wounds when we got to the car to see how bad he had been re-injured there were no freshly reopened wounds they only difference was they put some salve on them. The most telling thing is that our dog who usually loves going to the vet and doesn't want to leave because of the people and other animals made a beeline for the door and our car and has been glued to our side seeking comfort ever since.

Not sure about the 1 star review earlier... I bought two baby turtles from Chinatown not realizing what is involved in raising these little creatures. One of them looked sick and lethargic while the other one seemed to have skin problems. I called around and this hospital seemed to offered reasonable price (*much* more affordable then the vet in berkeley). So I brougt them there. They didn't make me buy meds or any unneeded gimmicks, just nice service that would make me return again. Dr. Aengus helped my turtles. Both the Dr and the Reception Admin person were both very professional and helpful. Give me tips on how to best treat them. Thumbs up!

I called the place two times and both times i was on hold for over 20 min then they picked up my call and hung up on me. If they are busy, which can be understandable, then they should have a voicemail so i can leave a message. Very rude and unprofessional to hang up on customers.

BEWARE!!!! I moved here about one year and my cat had a health concern so I brought him to valley vet and they grossly missed the problem.Not only that when I was explaining to the vet the problems she was not listening to me and I repeated myself at least 3 times. I came home told my husband and he said they are trained and know what there doing. Well the problem was still there so, I had then taken him to another Vet and they knew what the problem was right away they said it ws a very common problem. They said they see this in oldler cats all the time and it was very common. I then called valley Vet back telling them to refund my money. They vet called me back rude and nasty saying she tryed to call me but they number didn't work I ask her what number was they had and in fact it was the correct number. The vet was extremly rude and about after a 30min phone conversation she then said she would refund money. A month later I called because no credit was issued and they would not return my calls. I made a dispute with my credit card company and only got credited back $53.00 instead of the full amout the vet said she would refund $119.00. Because of there gross neglect I paided over $1600.00 dollars in vet bill when it would have only cost about $150.00 if it had been treated correctly the first time. BEWARE