Been going here since I got my first dog (Jack Russell) in 2007 because it was convenient at the time. Now I have two (both Jacks) and live further out of the way (considering the amount of vets and animal hospitals in between). The experience is pretty standard, but we will continue to make the drive for this vet because they are inexpensive (in comparison to the other vets/animal hospitals that I have been to - huntington, la verne, cirtus, pasadena*, etc.), the staff is up front, and the doc usually offer options for treatment. I trust the doc and the staff, they call my dogs by their names (I like that) and from my experience the doc has known what the issue is before any tests are ran (that guy has seen it all).

I took my Cocker Spaniel, Oliver to South Hills Animal Hospital to get his ear infection treated. It cost $206. His insurance would reimburse me, however they require his medical history. The common practice from what I understand is that the vet office simply faxes the record to the insurance to complete the claim. Now they want to charge me an additional $15 to make copies of the five page file and make me pick it so that I could fax it myself. They were extremely unwilling to help me understand why they are charging me this ridiculous fee. I will not be returning with Oliver to that clinic. I was extremely disappointed with how I was treated.