I called to make a last minute appointment to get annual vaccinations for my dog, Kenny. They were able to see me 20 minutes later. The service was impressive; I really appreciated the way they treated and took care of Kenny. I will definitely be coming back!

My experience with the staff at Cherry Knolls Veterinary Clinic has been extraordinarily positive and satisfying. The clinic's doctors and veterinary technicians are ardently devoted to providing the best and highest quality of care for the innocent and helpless creatures for whose well-being they are responsible — a level of care that goes above and beyond the scope of medical services to include emotional nurturance for the animals as well as a scrupulous commitment to striving for optimal quality of life for the animals. Dr. Shannon and her staff are deeply dedicated to the welfare of the animals that come into their care, and they go out of their way to rescue, save, and help a wide array of animals, frequently donating their services at no charge and spending exorbitant amounts of money out of their own pockets to nurse their patients back to health. The staff members at Cherry Knolls clinic are a tremendously beneficent team of altruistic advocates for the animal kingdom — a world comprised of a populace of creatures who have no voice of their own with which they can speak for themselves. ★★★★★ I consider Dr. Shannon and her team to be the best kind of caregivers for animals — caring, kind, loving, and compassionate people who look after the interests and welfare of the animals. It would be wonderful if all veterinary clinics could be so superbly exemplary.

Double charge and don't honor their word! As far as vet capabilities, I would rate Cherry Knolls Vet Clinic high. BUT, they totally misled me and double charged me for exams/vaccinations. So, I recommend avoiding them! Explanation follows: I went to a different vet with my previous dog. But, I got a new puppy and thought I'd give another vet a try. I found a coupon in a mailer for FREE distemper combo & rabies vaccines with paid examination. I told them my puppy wasn't due for these vaccines until the following month. They said, "No problem. Bring him in and we'll do the exam now and then you can just bring him back for the FREE vaccines next month. So, I paid $45 for the exam. I brought the puppy back in a month and showed them the coupon and the vet tech again said, "No problem. This will cover your vaccines for today so you won't be charged." Then, they gave my puppy the vaccinations and proceed to present me with a bill for $102.51. They refused to honor the previous word to me. They said they would never tell anyone to come back for the free vaccines. They also said the coupon wasn't good for puppy vaccines! But, they said the coupon was fine and valid in November AND THEY TOLD ME TODAY THAT IT WAS VALID BEFORE THE PUPPY RECEIVED THE SHOTS!!! And, if it wasn't bad enough that they didn't honor their coupon or their word... THEY CHARGED ME FOR ANOTHER EXAM TODAY!!!! So, they lost my business! I will never go there again.

As anyone who has had to put an animal down knows, making the decision to euthanize is difficult and painful. After our 18-year-old cat rapidly starting going downhill, we decided that as we could not afford to pay expensive vet bills, the kindest thing to do would be to euthanize. So we called around and Cherry Knolls Veterinary Clinic was recommended. We called them and they explained the costs as well as the procedure, stating that the vet would take a "quick look" at him and then he would be painlessly and quickly put down in our arms (this is why we chose this vet over animal shelters, where you cannot hold or be with your pet during its final moments). Upon arriving for our appointment, the vet tech took about 5 minutes to weigh him, look at his eyes, feel him, and listen to a description of his symptoms, then pronounced he's "seen worse" and that he felt our cat's problem might be treatable. We explained that we simply could not afford the diagnosis and treatment process and would prefer to go through with the decision we'd already made. He reluctantly agreed and called in the vet, Meghan Shannon. She spent less than 5 minutes feeling him and listening to us, then after a bit of hemming and hawing said that she didn't feel comfortable putting him down. We again explained the financial side of things, and she persisted, saying, "Would you like me to at least give you an idea of how much it might cost to diagnose and treat him?" We refused, repeating that we simply couldn't afford it (specifying that this was due largely to the owner's cancer-related medical expenses) and that we had come in expecting to pay for and receive a service. We calmly but firmly pointed out that we had NOT been told over the phone or upon arrival that obtaining the service would be contingent upon the vet's examination. At one point she had the nerve to say that if we couldn't afford treatment and didn't want him, "would you give him to me?" NO! Outrageous! We prepared to leave, asked how much we owed them (for a total of less than 10 minutes of examination, which only included weighing and feeling), and were staggered when she said $45! Overall, it was clear to me that these people only care about milking us for all we were worth while getting on a high horse and making us feel like cruel animal abusers for wanting to put our elderly cat out of his misery! We paid the bill, left with tears streaming down our faces, received a perfunctory "I apologize" from the receptionist, and a completely sarcastic "Have a nice day!" from the vet tech. THE BOTTOM LINE: Don't even THINK about putting your dearly loved pet in Dr. Shannon's hands for his/her last moments of life. It's even WORSE THAN A WASTE of money--it's downright painful. We spent $45 to be judged and even scorned. I can perfectly understand that vets strive to keep their patients alive and always prefer treatment, when possible, to euthanasia. FINE. But at minimum these people should have clearly stated at the time we called to make the appointment and and to request details about the procedure that the DVM would only perform it if she felt comfortable and that we would be charged for an exam if she didn't. This was absolutely NOT what we were told, even when we showed up for the appointment. DO NOT put your pet or yourself through the torment of trusting these people to do a honest job.