We have been very happy with Banfield Pet Hospital. At first, it was just about keeping our hound up on her shots, but now that she has a chronic condition she requires a little more attention. We do have the Wellness Plan, and have been grateful for it since her illness began. We have experienced nothing but excellent service, and our dog is never afraid to go there (which is a good sign). I would, and do, recommend this office to my pet-owning friends in our area.

Horrible experience today at Banfield. I was told today's booster shot was covered by the wellness plan. Had to work tonight so my girlfriend agreed to take him. When they got all done, she was told that there was a 39 dollar charge. WHAT? The girl at the front claimed "this is like only my 7th day". When I got on the phone with "Dr." of the practice, she became very upset and said this was going in to collections! MAKE SURE YOU KNOW THE COST OF THINGS THERE BECAUSE THEY WON'T TELL YOU. The wellness program works in theory until you throw in a bunch of low rate vets and fresh out of school techs that have no clue about how to run a business.

My dog and I have been going to banfields at stapleton for almost a year now. We found them because we were new to the neighborhood and they are the closest vet to our home. My fiance and I are young professionals and cannot afford a really nice vet at this time, but we have never had any concerns with our dog's medical care at banfields. The staff is very friendly and already knows my dog by name. They always explain what the treatment plan is beforehand and then will review any cost or changes to that plan with you. We are signed up for one of the Wellness Programs through banfields and I could not be more pleased with the services and discounts we have received through this program. My dog is a 2 year old lab and by nature, often gets into trouble. Through the Wellness Program, I can bring my dog in to see the vet at any time free of charge. When I call they are often able to see us immediately, which I really appreciate. The only reason I did not give banfields 5 stars is that I feel they're rooms are a little cramped. We plan on bringing our dog to banfields for many years to come!

I took my dog there a few times. My dog got a rash while in California and immediately cleared up upon arriving to CO. The nurse claimed my dog had a skin disease that wouldn't go away without expensive testing and medication. Sure enough, it cleared up on its own. I signed up for the wellness plan, which is a scam. They cancelled it without notifying me and won't reinstate it without me paying the rest of the full years term (even though it hasn't been an entire year). Even if I pay it won't cover my dog for the rest of the 6 months that are left. I would have to restart the wellness plan ALL over again!!!!! They don't care about your pet all they care about is how much money they can get out of your pocket!!! Don't waste your time and money at Banfield!!!!

The staff is very friendly and great with the animals, but they are much more expensive than other vets around the area and perform many tests that seem over the top and unnecessary. They were constantly trying to sell us more tests, medications, and various other pet supplies that were very costly. If you are looking for more conservative, cost-effective care I would not go here. If you are wanting everything checked out, tested, treated, etc than they are certainly very thorough.