I have been taking my dog to this clinic for a few months for follow-up care from a surgery performed at another vet. The good part first - I love that they are homeopathic. The Dr. came up with some good options to keep my dog’s tummy happy while he was on all the drugs. I think they are probably a good vet for routine care. Now the bad...the communication breakdown is one of the worst I have seen at any business. On more than one occasion, my dog ran out of meds and they had no idea how to get more. I had to ask several times to get refills and on all 3 occasion had to go somewhere else to get them (another vet 2x and 1x to a people pharmacy - I guess I should have switched to the other vet), because they refused to do an online pharmacy that carried what we needed. I was told once that we were good to go only to end up back in worse shape. The final straw was my last vest. The first vet missed some bone in his first surgery and Dr. Jasek said he would likely need another surgery. They took x-rays and asked me to bring in the others to compare, which I did. It's been 3 weeks of me calling them without any response. Since then, my dog has run out of meds (which I told them in 2 of the conversations), and I have no idea if he's supposed to have another surgery or what. Despite all of my phone calls, they have been completely unresponsive about his medical stuff, but they did call twice to remind me that I still owed them a little money. If only their billing people could answer medical questions, right? It is obvious that they just don't care about animals or customer service. Bottom line, they might do okay with routine care, but don't waste your time or money with people who could care less about you or your pet.