Dr. Reese Davis & Dr. Amy Keller (Westminster location) along with their wonderful staff provided me my first experiences with Banfield for my dog Lou. I had taken Lou to 2 other vets and was very unhappy with the care we received. I knew there was something more to Lou's behavior and Drs. Davis & Keller not only diagnosed him properly, but helped me understand all I could do to help Lou. Having moved to the downtown area, I had then gone to the Glendale location when Lou had gotten sick with Giardia from being boarded over a long weekend. I then had the pleasure of meeting Jessica Bradford and Dr. Jenna Torgerson. They too were beyond wonderful with Lou (and me with all the questions I had). I then had to make the hardest decision in my life since Lou was full of arthritis, in constant pain, and had sadly bitten people. Jessica had only met me once and talked to me for a very long time listening to all the information I had received in trying to do what was best for Lou. She listened with her whole heart and understood my heart. Dr. Torgerson and Jessica were there on the hardest day of my life as I put my sweet Lou down. They were angels to us that day and I will never forget their kindness, understanding, and love they showed to both my sweet boy and myself. Thank you to each and every one of you for all you did, making wonderful paw prints for me to keep always, explaining everything as many times as I needed it to be, your beautiful sympathy card that I will hold dear always, and always providing the most wonderful care to my Lou. I am so grateful my dear friend had told me about Banfield, the wonderful monthly preventive care plan that helped me financially so very much, and simply the kindness and knowledge you showed each and every time we visited or spoke over the phone. I thank you from the bottom of my heart.

I signed up for the puppy plan which is a great deal but this location has no idea what they're doing. They keep bouncing us from vet to vet so we have requested the same vet. Even though we have went out of our way scheduling for the same vet on two occasions they have had fill in vets instead. My puppy is 4 months old and was diagnosed with a skin condition which causes him to loose hair in patches and the medicine can be dangerous. Even though he has this problem they still had another vet fill in which didn't notice that he had ring worm which is pink circular marks on the coat (VERY different looking than the skin condition). It wasn't until the 3rd visit with two different vets looking at my puppy for them to notice he had ring worm. I think ring worm is common and something that should have been noticed when I first brought him in ONE MONTH AGO. So, what I am telling you is that myself and every other person and pet in my home has been exposed to ringworm (which is contagious) for a month because of their lack of knowledge on a common issue. I am already committed to a year with Banfield so I will try my luck at another location. Please, for the safety of yourself and other pets in your home, heed my warning!

Terrible customer service. Didn't tell me vaccinations were expired when my dogs were in recently, so now I have to make a special trip and wait a couple of hours to get them done. There's always a long wait there and help has varying attitudes from helpful to totally unfriendly.

We took our sick cat to this Banfield in Glendale last weekend because it was the only place we could get in at a reasonable speed on a Saturday. Our experience was very disappointing and I sincerely worry for the animals they "treat" on a regular basis. While the appointment was easy to schedule and the front desk staff was very friendly and kept us informed, the rest of our experience was awful. First, every single charge I had asked about on the phone was $30+ more on our bill. They tell you one price on the phone for things like bloodwork, but it's the old bait & switch when you actually find yourself in their office. Oh, we said $130 for bloodwork? But the blood work test we do includes other things so it's actually $170. Things like that. What's worse, the vet techs and vet seemed intent on upselling us to more and more tests, meanwhile they seemed hesitant to give us ANY indication of opinions or options with treating our sick cat. I didn't feel like we were seeing a vet, I felt like we were seeing a salesperson for veterinary tests and procedures. I had to request to actually talk to the vet, it seemed they wanted to limit my interaction to the vet tech. Once I spoke with the vet and tried to get some information out of her, she spoke EXTREMELY fast and was very verbose, but left me more confused than anything. She really didn't seem to have any idea what was wrong or what she should do...BUT, she thought it was really important that I proceed with $200+ worth of tests, and if those were inconclusive, we'd be talking overnight stays. The vet kept trying to scare us into another $50 test, but I was so on guard with these people and their sales attitude that I declined and decided to go elsewhere. We'd made an appointment at our regular vet (Planned Pethood Plus in Denver) for the following Monday, however, as early as they could see us. We ended up denying Banfield's excessive charges, beyond blood work, and opted to wait for Planned Pethood. SO glad we did. We took our cat in on Monday to see Dr. Grossman at PPP, and within minutes she had a treatment plan, communicated well with us, and got the ball rolling. Get this--everything at PPP with Dr. Grossman cost HALF of what Banfield charged us, that included the visit, various meds, etc. (Oh, and that other $50 test Banfield was pushing, made us feel guilty for not getting, Planned Pethood didn't even mention such a test!) Our cat was back to herself within 24 hours! What they did at PPP brought her back and actually treated her, all for 1/2 the cost. AND Dr. Grossman called us later to check in on our cat. The difference in quality of care here was astounding. Banfield seemed like salespeople who were after our money and couldn't have cared less about our cat. Planned Pethood is a low cost clinic in Denver that actually TREATED our cat and made her better...again, for HALF THE COST. I will never return to a Banfield "hospital" again. I left with a very bad taste in my mouth, and I sincerely feel concern for people who bring their pets here thinking they're getting anything more than expensive tests and no answers. I can't recommend it, and we will never return. Beware!

We relocated to a town away from this location and I'm bummed to have to switch locations because Glendale's Banfield was wonderful. They took great care of my newly rescued puppy, who had quite a list of problems at the beginning, and were very helpful, friendly and professional. I'd give 5 stars, but one of the female vets there who we saw only once wasn't super helpful and didn't even read our file before coming in so I had to re-explain everything to her which was a bit frustrating.