We had a very ill dog. Called Lakewood Vet and had an appointment with in 2 hours. Charlie needed a lot of care. The people at Lakewood Vet were so kind. We also did not feel like they were just trying to get $$ from us. Dr Sylwester was so good to Charlie. It is obvious he loves animals. Charlie is healing the exact way we were told he would. He is back to himself. Thank you to Dr S. & all the awesome people that work at Lakewood Veterinary Hospital!!!

I've been taking my dog here from the very beginning - for 3 years. I've always had a positive experience with Lakewood Vet. Until today. I received a voicemail from the receptionist who informed me that they were going to send a report to the county that Teddy's rabies records were invalid, and then would take "further action". All because I had not yet paid the $5 bill they charged me to ship a replacement tag to my house. A bill which I had just received less than 48 hours ago. When I originally called to ask them about a replacement tag, I was told it was going to be $5 to ship it. Thinking that was kind of a lot of money to ship something a couple miles, I told the lady that I would prefer to come pick it up for free instead. Nevertheless, the tag came in the mail a few days later. I thought, 'Oh well, it was just a misunderstanding. $5 isn't a big deal.' Well, apparently it's a big deal to Lakewood Vet. I received a call earlier this week that the bill for the tag had been returned to sender. After giving her my address, she discovered they had an incorrect zip code for me. I have not moved in over 2 years, and have never had a problem receiving other mailings, wellness visit reminders, etc. from them. I was driving at the time of the call and could not get my card out of my purse, so told her that I could call her later or she could resend the bill. I admit, I did forget to call them back later, though I'm sure I have nothing else going on in my life. So, a bill came in the mail a couple of days later. Sure, it's been sitting on my desk for 48 hours, and I can certainly sympathize with small businesses needing to collect on receivables as quickly as possible. However, I don't think a $5 bill from a loyal customer, who has not had an unpaid bill in all 3 years she has been a customer, is going to put them in a cash flow crunch. Like I said, I've always had a positive experience before and therefore didn't want to give them too low of a score. But I don't respond well to threats. If a business expects me to be loyal to them, then I expect a certain level of customer service from them. They have completely broken my trust and I will not be back. Lakewood Veterinary Hospital, you have given up thousands of dollars worth of customer lifetime value for the quick collection of $5. Good job.

I was able to call three other vets in the area and get estimates for a full blood panel on a cat. Lakewood Veterinary Hospital, however, would not provide such information and told me that "it was not hospital policy" to do so. These prices are what they are -- why not offer that information to potential patients? I will be going elsewhere.

I love Dr. Sandler and his staff, and my dog and cat does too!

EXPENSIVE!! Good Service and Dr definitely spent some time with us but they charge more than double for teeth cleaning and other procedures. All I can say is compare and save.