I would give them five stars because the doctors there are amazing but unfortunately they have a rude, mean, bitter old lady as your first point of contact (Receptionist). Lakeside animal hospital is just right down the street and they are much more friendlier and clean and cheaper. I will never be back to this place, unless they get rid of their angry phone handler. Rude rude rude!!!!!!!!!!!!!!!!! I would deter anyone wanting to go here and tell them to go a few streets over to Harlan and sign up with Lakeside Animal Hospital. You won't regret it!

So as a disclaimer: I never saw a veterinarian here and so I am not rating that part of the clinic. They seem to be capable doctors from reading the other reviews but I never made it past the incredibly rude, unhelpful receptionist. Like many other animal owners, I care a whole lot about my dogs. They are my babies. When I call with a concern I expect to not only get helpful answers but a little bit of empathy. This woman answered the phone and after I told her the problem my dog was having she said...nothing. Dead silence. I awkwardly prompted her for a response and she coldly said "well you can bring in a urine sample I guess". Again, slightly shocked, I asked how much office visits were and she replied "$40 and it goes up from there" with a tone that suggested she didn't care about my problem at all and talking to me was seriously inconveniencing her. I do not care how amazing the vets might be, her job is a customer service position and her lack of decent service makes me feel incredibly unwelcome and uncomfortable bringing my dogs here. If she is so unhappy that she can't at least be somewhat friendly and helpful then maybe she needs to find a new job. Maybe this review isn't that helpful to the pet owner looking for a good vet, but I hope the owner or management reads their reviews and at least has a talk with her because I imagine her rudeness is hurting their business.

So far I am extremely impressed. I'm not even going to talk about the front desk people (who were just fine) because honestly, does that really matter very much? After receiving a quote for a routine teeth cleaning from another local vet that made my jaw drop, I started calling around. Found this place and decided to give it a try and was very impressed with the sensible and very caring approach and very reasonable prices. I will be going back often, as I have several dogs! Vet was easy to talk to, suggested alternative care options, and listened to my concerns.

If you want great customer service go to Starbucks. If you want to vet is not focused on digging deeper and deeper into your wallet but will still take impeccable care of you pet, this is the vet you want to go to. One of our dogs got a very rare form of fungal infection. So rare in fact that there's only been two reported cases in Colorado EVER. When eight other vets couldn't figure out the problem, even vets that had earned national recognition on the discovery channel, animal planet, and other shows, this vet kept digging into the problem instead of my checkbook in figured out what was going on.  Pay no mind to the other reviews up from people who just didn't like the front desk girl. I take my animals here to get taking care of, not so that I can be greeted with a giant smile from a girl at the front desk to fakes it all day long. Their ignorance the reviewers portray so well in reviewing this vet solely based off the girl at the front desk instead of the care that is taken for the animals her, shows how stupid they really are. This that has earned a lifelong loyal family members from us by taking such good of care of our pets.

First time calling them, so I have no idea if they got a new woman at the front desk, or if she has learned something useful from the feedback you all have provided. I called because my dog seems to have a stiff hip or a pulled muscle and I thought maybe he should be seen. She was not only friendly, but gave me excellent advice about what I could try to take care of the dog here at home first. Rest, fish oil, and doggy gulcosamine (ha ha,,, who would have known they make glucosamine for dogs??). Thanks to all of your great reviews about the doctor and my great experience with the lady at the front desk, if ever this dear dog does need care in the future, I will definately take him to Western Animal Clinic. :)