I love VCA Valley in South Windsor. I have always taken my pets there. I currently have a 15 year old Shih Tzu who is suffering from atypical Cushings. Very difficult to treat. She has constant recurring skin infections. Dr Jodi Willis has been wonderful. She is very knowledgeable and spends lots of time with me discussing the condition and possible treatment options. She is sympathetic to the high cost of treatments and tries to find ways to save a little (like larger pills to cut into parts- cheaper than getting smaller dose pills). It is obvious that she loves animals and always has their best interests at heart. I would not want to go to any other vet, especially for such a difficult continuous problem that constantly needs checking and treatment revision and adaptation. Dr Willis is never too busy or impatient. She's the BEST.

My 10 lb. Jack Russel Terrier was sick for about 6 weeks. We brought her to two different vets before being referred to VCA Valley Animal Hospital. Neither of the other two vets even suggested xrays for her, but VCA Valley did. They found that she had something (turned out to be a piece of a rope toy) lodged in her small intestine. They were able to do emergency surgery and remove it. They saved her life. I have had 2 follow-up visits with them and have been extremely impressed with everyone on their staff from the Doctors to the Technicians to the Front Desk help. They've called daily to check on how she is doing and they actually make me feel like they care! I would recommend this vet to EVERYONE! I will be moving all of my other pets over to them, as well. We have seen Dr. Jacobsen (AMAZING!!!!) and Dr. Funaro (She's good, but seems a little new - but again she did a great job too - she left me a very detailed message and then fully explained everything to me again when I called her back). They are very easy to talk to about payment options, and if there is something that they can waive for you, they do! I don't normally give out 5 stars, but they're very deserving of it, I wish I could give them 6!

Have been going here for 10-15 years with both my dogs, all good experience's.... I highly recommend them.

Worst place ever! Filthy building and the staff is not helpful at all. Dr. Burnett was so rough with my cat! He made my cat bleed after cutting his claws! Very unprofessional. Walked into the room and he slammed my filed down on the table. I have heard several times to stay away from Valley Vet and I wish I listened!

I was nervous about visiting the hospital mostly because of the price but I was able to download a coupon online since I was a new customer. The front desk staff could have been a little cheerful but it was 7 at night so I let it slide. My chihuahua Belli CONSTANTLY has a skin infection so I am accustomed to going to the vet at least once a month. The vet (Dr. Jodi) was superb! I am absolutely happy that I finally went. She was not into just giving my dog some steroids and an antibiotic. She explained her reasoning and did not make me feel uncomfortable about pricing or what items I could and could not afford. I was able to take a few items off. The doctors visit was pricier than what I am accustomed to ($61 compared to $21) but it was worth it. She flooded me with knowledge and was very into our conversation. I visited a previous vet and I felt like I was being rushed and he did nothing in regards of explaining his decision for treatment or the products he insisted I purchased. I would recommend this place to any of my other animal lovers. AND the vet techs were nice as well. The location was constantly being swept and was very clean.