They put things in paperwork that are not true. They lie, the charge you for things that are covered under the preventative pet plans! They say the will order things like the wisdom panel for your next visit but never do! One blond lady seems to hate dogs and prosecuted mine as aggressive because he barked!

I see that there are no reviews for this particulare branch and after reading several other comments made towards Banfield as a company I felt obligated to write this review in their defense. First off, I would like to say I like Banfield and have referred my friends to them. I have seen a lot of comments about how the are expensive, out to rob you, don't care, and give bogus diagnoses. Personally, this is all false. I have used Banfield for all my pets (10yrs - from CA to CT) because one I think paying ~ $270 per yr for unlimited visits (anywhere in the US, convenient when I travel to visit family), all shots and all exams isn't too much to pay. Anytime I had been out of town and needed Rabies proof to be fax to a dog sitter/camp site they have always come through for me. Maybe $270 is too much but you will spend that in the first visit with another vet if not the 2nd visit. I know I have called around. Granted I do understand there are certain places where cost of living may be lower an a individual vet may be cheaper. I am not saying Banfield will always be a better value, there is a lot of factors to consider obviously. As a owner you have to be smart about the decision you make. I actaully have had more issues with private vets then I have had with Banfield. So to stop the novel I will list some Pro and Cons about banfield. Pro's: Good people, they care for animals. Most test results are collected in house, regular maintenance for animal is NOT expensive (one price shown upfront depending on the insurance plan you pick), any medicine can be purchased there, unlimited visits anywhere in the US, unlimited calls, emergency visit are available without appointment, regular visit can be schedule within the week, boarding available. You gain the most benefit on the puppy/kitten plan vice senior plans (cost to treatment ratio does not balance out so much with senior plans). Con's: Treatment or testing done outside the insurance plan can add up. I know. I had a special needs cat. Depending on what is done it can get pricey. However this maybe because they are consider a "hospital" and because they are a small hospital it is harder for the to keep stuff in stock which brings their cost up and yours. I always ask for the price for any medicine before buying it there and found out my options of purchasing it else where. Also they sometimes can get a little over zealous with recommending tests to be done if you mention an issue/concern. Be careful...I have had to put my foot down. I know my dog has lyme I dont need five test to prove otherwise. He is heathly and energtic beyond belief..obviously the lyme is not hurting him (for now). Lastly, as mentioned before plans for older animals are not as beneficial to invest in for the treatment you receive. They do cost more and the annual cost for them do make them the least appealing (private vet may be a better option here). Either way for my situation the pro's by far out weigh the con's. Which is why I keep returning back to them in every state i have lived in. I have met some very nice and caring people at Banfield and so far my pets have not minded either. Which in the end it is about them. So if they approve then I will also approve and will continue to go back to Banfield. Hope this review helps.