My dog, Uisce, is a patient of an animal hospital in the Boston area. My husband and I relocated to the CT area and have been looking for places to transfer his care. Unfortunately, Uisce had acute neck pain, was crying/yelping in the middle of the night, and could not wait the 1-2 weeks to schedule a "new patient" appointment. I found New England Veterinary Center & Cancer Care, had his records faxed to them, and called prior to coming in for an emergency visit. The receptionist and assistants/vet techs I spoke with were professional and friendly. The vet who examined my dog was the complete opposite. She walked into the exam room and (before introducing herself) said, "what brings you to this emergency visit, an emergency I would hope." I began to explain Uisce's past medical history and more recent events, and said that his neck pain was getting worse. She looked at me and said, "I'm not sure worser is a word." She proceeded to examine Uisce in an unorganized manner, startling him and then jumping backwards every time he moved (which made him even more nervous). I offered to help hold him. When she went to examine his neck, he tolerated her flexing and extending but started yelping when she rotated side-to-side. She then said, "it looks like the muzzle is bothering him more than anything." All in all, the facility is beautiful and the assistants are professional. The vet provided appropriate care and was obviously an intelligent provider but her negative bedside manner left me feeling disappointed. I will not be coming back here.

I have been a customer of NEVCC for a couple of years now, and I am very pleased with the service and care my pets have received. Both of my cats have Dr. deSagun as their primary veterinarian, and Dr. deSagun has always been awesome to work with -- friendly, upbeat, and most importantly compassionate and caring. The overall staff at NEVCC has always been great -- they are a busy place, so it might take a few minutes to speak to someone at the front desk. I've found the pricing to be typical for a vet visit -- remember this is a 24 hour facility, so it isn't inexpensive to staff a facility 24 hours a day. The facility itself is beautiful and very well organized. The facility itself is easy to get to -- right off I-91 in Windsor.

My wife and I brought our female cat in to be spayed. We have been using Dr. S. for 20 years. Since we had an older female spayed about 4 years ago we didn't get a price quote. The charge of the procedure,$ 417! When my wife asked to speak to Dr. S. we were told he is no longer the owner of the center. Obviously the new owners ripped us off. Avoid this center unless you are wealthy!

Emergency phone staff is very rude. The owner of the practice is purely out for your money. Took my dog in for weight loss- he showed all signs of what he ended up being diagnosed with and Dr. Sachdev proceeded to recommend everything from an ultrasound and xrays just to get my money. Several EXPENSIVE visits and unnecessary tests later, he was finally diagnosed. They constantly try to rake you in to paying more for unnecessary tests or vaccines. Absolutely would not recommend going here to anyone. They are consistently unhelpful and money seeking.

The staff was very friendly, and Dr. Kern went above and beyond to treat our sick cat. He spent lots of time with us to make sure we understood what all of the test results meant, and was very frank about his reasoning for everything he told us. He was also super nice and very knowledgeable.