Our dog Casey suddenly stopped walking and we brought her in to see Dr. Valdez. We were told that she had severe arthritis. While we feared the worst, we left with some medication and in two days she was up walking again and running within the week. Dr. Valdez was wonderful. He took time to answer all our questions about what we could do to help her in terms of diet and exercise and he offered several very helpful suggestions. Our dogs are our kids and we don't trust them with just anyone. I would highly recommend Dr. Valdez and the kind folks at Park Heights Animal Care Center.

I had a 3:45 appointment to bring my cat in, but unfortunately I couldn't catch her until my mom got home around 4:30. We raced through a monsoon and rush hour construction traffic and got there around 4:58 with plenty of time to spare (The office didn't close until 5:30). The receptionist told me that we would have to come another time, but I nor my mother could do that (I live in Orlando with a regularly busy schedule and my mother has an 8am-6pm work schedule monday through friday). They decided to keep the cat overnight, for blood work and monitoring the cat. My mom called about the cat today after she finished work earlier than usual. The office claimed there was nothing wrong cat, but the office insisted she come in and speak with the vet at 4:30. She got in earlier around 4:10 and heard the office staff brag how they made someone who was late yesterday pay the boarding fee overnight and was proud of it. Around 4:45 they took her in to a room where the cat was to be brought in. At 5:00, she had enough, walked out to reception and demanded to pay the bill. Reception said that she couldn't leave without seeing the vet. She eventually paid, got the cat and went home. When she got home, the vet called her and asked if someone could bring her in next week, but no one is available to bring the cat in. EDIT: I received a phone call today from Dr. Valdez to explain that we had not been charged that overnight boarding fee the nurses claimed that had make. He also asked how my kitty was doing and was enthusiastic to hear that she was doing better. Even though I was still not satisfied by the nurse staff, the brightens my heart that Dr. Valdez is such a wonderful vet and cares deeply about all his cuddly, furry patients.

Dr. Valdez is an absolute gem of a person and was so caring to my Newfoundland. My dog has had issues with his skin and hips and Dr. Valdez was always able to make him comfortable and provide conservative treatments that were in the dog's best interest. His experience and compassion made me feel very confident that my dog was getting the best care available. I highly recommend his practice!

Park Heights Animal Care Center has been my "Go To" clinic for the health, as well as boarding, of my four legged family members since 1985. The expertise and knowledge of Dr. Ross Valdez can only be surpassed by his courtesy, compassion and professionalism. Thank you Dr. Valdez.

have been going here for about 8 years now, they are very loving and caring people, and were very sweet to us when we had to put one of our dogs to sleep. they treat our dog like hes a prince. I have never seen them be rude to anyone or any pet. they are always very understanding, esp if you have trouble paying your bill. would definitely recommend