Fortunately, this review is not directly connected to me or my pet. I recently went along with a friend to an appointment at Beltway. The clinic was pretty busy. I thought initially that was a good sign; however, the customer service in this place was awful! The younger woman with the short hair cut was very nice and professional but I guess she had to go to the back for something. This left us with a different lady, a little bit older with blonde shoulder length hair. I think her name was Gail, but I cant be sure! She was using her cell phone and seemed annoyed like my friend was interrupting her. She had a generally bad attitude and was not even prepared to triage us as customers. The manager seemed slow, disconnected, and pretty much oblivious to the utter chaos of the waiting area. The place was slammed and Gail (whatever the blond's name is) was too busy on her mobile phone to care. The younger girl with the short hair came back and start helping customers and Gail disappeared. I decided to go sit in the car at this point because I didn't want to stress my friend out, who seems to be ok with this place. After the visit my friend informed me that her experience there is always different depending on who is working that day.She says the Doctors are great, the staff in the back are efficient, and a few of the receptionists are too. I guess luck of the draw?? I just hope this place organizes their staff and management soon before customers become tired of the shenanigans..

Won't go back here again. The office is totally disorganized and staff just there to draw a paycheck, not to lovingly care for the animals. On my last visit before going on vacation, I watched as a staff person dragged my dogs to the back across the floor as the dogs were scared and did not walk willingly. If the staff actually cared, they would have picked up the dogs and made them feel more comfortable. My parents and I have been going here for years but the attitude and staff has changed drastically just like the rest of the neighborhood.

I have had all of my animals taken care of at Beltway for well over 10+ years. You wont find more caring doctors or a more considerate staff for both pets and people. I absolutely love them! I come all the way from Middleburg to have them take care of my dogs and numerous cats we've had over the years. Sheila Morrison, Middleburg, FL

The doctors are good, but the office staff is rude, a little mouthy and impatient, especially the tall blonde with the long hair who sounds like she's been smoking most of her life. The only office staff I find friendly and helpful is the girl with the low haircut--You can tell she loves animals, the others are just there for a paycheck. One thing, I will not leave my two "dumplings" there for boarding again--I checked them in once, came back from vacation, checked them out of boarding and I noticed they were a little strange. I decided to volunteer there, to see what really went down in their boarding facilities..The staff was never physical with the dogs, but again, they were there for a paycheck. I will not leave any of my babies there again.

This place is awesome, clean , friendly, all employees love my animals to death. I highly recommend this hospital to anyone in the area. Great prices, and great people. Can't get any better!!!!! Thanks doctor Jane + June